Family Service Counselor: Compassionate Pre-Need Sales Pro

Sci Corp; Roanoke (VA); On-site; USD 40,000 - 65,000; Full time

Job summary

Sci Corp in Roanoke, VA is seeking a Family Service Counselor to support funeral and cemetery families by delivering personalized service and guiding them through pre-need and at-need arrangements. This role emphasizes lead generation, building trusted relationships with families, and coordinating with funeral staff to ensure seamless service.

Evening and weekend availability may be required; a valid driver’s license and insurance licensing per state may be needed.

Qualifications

• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.

Responsibilities

• Prospect and generate leads for families served; 1–2 hours daily.
• Build relationships with families; respond to inquiries professionally and empathetically.
• Prepare for appointments and present options with clarity; follow up on requests and issues.
• Collaborate with funeral directors and staff to ensure seamless service and referrals.

Skills

Customer service

Sales experience

Communication skills

Empathy

Driving

Education

Some college or equivalent experience

Tools

Microsoft Office

Job description

Sci Corp in Roanoke, VA is seeking a Family Service Counselor to support funeral and cemetery families by delivering personalized service and guiding them through pre-need and at-need arrangements. This role emphasizes lead generation, building trusted relationships with families, and coordinating with funeral staff to ensure seamless service.

Evening and weekend availability may be required; a valid driver’s license and insurance licensing per state may be needed.