Family Service Counselor - Compassionate Funeral Sales

Service Corporation International; Mobile (AL); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Mobile, AL seeks a Family Service Counselor to drive lead generation, build relationships with families, and present pre-need cemetery services. You will collaborate with funeral directors to deliver compassionate, personalized service and manage referrals to grow revenue.

Ideal candidates have a high school diploma (or equivalent), 1–2 years in customer service or sales, and the ability to obtain any required licenses.

Qualifications

• High school diploma or equivalent; 1–2 years of college or equivalent.
• 1–2 years of customer service or sales experience preferred.
• Ability to obtain an insurance license if required by state/province law.

Responsibilities

• Lead generation: prospect 1–2 hours daily and obtain referrals from families served.
• Explain and present pre-need cemetery plans and services to families.
• Build trust-based relationships and follow up to ensure satisfaction and repeat referrals.
• Collaborate with funeral directors and location staff to provide seamless, high-quality service.
• Prepare for appointments and manage inquiries with empathy and professionalism.

Skills

Customer service

Sales

Communication

Empathy

CRM software

Education

High school diploma or equivalent

1–2 years of college or equivalent

Tools

CRM software

Job description

Service Corporation International in Mobile, AL seeks a Family Service Counselor to drive lead generation, build relationships with families, and present pre-need cemetery services. You will collaborate with funeral directors to deliver compassionate, personalized service and manage referrals to grow revenue.

Ideal candidates have a high school diploma (or equivalent), 1–2 years in customer service or sales, and the ability to obtain any required licenses.