Front Desk Medical Receptionist

Vista Healthcare; Saint George (UT); On-site; USD 34,000 - 42,000; Full time

Job summary

Vista Healthcare is seeking a Full Time Front Desk/Patient Services representative in Saint George, UT. The role involves greeting patients, handling phone inquiries, scheduling appointments, verifying insurance, and maintaining patient confidentiality. Training will be provided for healthcare experience.

The successful candidate will maintain a welcoming reception area, coordinate referrals, and support the care team with excellent interpersonal and problem-solving skills.

Qualifications

• Must have a high school diploma or GED.
• Computer proficiency and phone skills required.
• Excellent communication and customer service skills.
• Positive attitude and team player.
• Healthcare experience preferred but training will be provided.

Responsibilities

• Welcomes and greets patients and visitors in person.
• Responds to incoming phone requests from patients, physicians offices, and hospitals; answers inquiries or refers questions to the appropriate personnel.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Schedules within the guidelines of multiple providers, verifies schedules and insurances.
• Assures the accurate new patient packet is mailed or emailed at the time of scheduling.
• Maintains reception areas.
• Protects patient rights and dignity by maintaining confidentiality of personal and financial information at all times.
• Coordinates patient referrals.
• Ability to multitask.
• Maintains operations by following policies and procedures and reporting needed changes.
• Uses sound judgement in handling calls and patients, especially if they may be upset or are not feeling well.
• Demonstrates respect for patients and fellow care team members in every interaction.
• Demonstrates excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction, and monumental service.
• Maintains a professional and positive attitude.
• Demonstrates teamwork and supports fellow team members by offering assistance as needed.

Skills

Communication skills

Customer service

Interpersonal skills

Team player

Multitasking

Education

High school diploma or GED

Tools

Computer proficiency

Phone skills

Job description

Job Details

Location: Vista Healthcare SWSP Mall Drive - ST GEORGE, UT 84790

Position Type: Full Time | Job Shift: Any | Job Category: Health Care

Responsibilities

• Welcomes and greets patients and visitors in person.
• Responds to incoming phone requests from patients, physicians offices, and hospitals; answers inquiries or refers questions to the appropriate personnel.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Schedules within the guidelines of multiple providers, verifies schedules and insurances.
• Assures the accurate new patient packet is mailed or emailed at the time of scheduling.
• Ensures efficiency while maintaining excellent patient service in a courteous and professional manner.
• Makes and documents all patient requests and information in the patient EHR, including but not limited to:
  • Demographic information
  • Collect and post/record payments for patients
  • Cost estimates
  • Verify insurance coverage, benefits, and patient financial responsibility
    • Max out of pocket
    • Deductible
    • Copay
    • Coinsurance
• Keeps patient appointments on schedule by notifying provider of patients’ arrival; reviewing service delivery against schedule and reminding provider of service delays.
• Maintains reception areas.
• Protects patient rights and dignity by maintaining confidentiality of personal and financial information at all times.
• Coordinates patient referrals.
• Ability to multitask.
• Maintains operations by following policies and procedures and reporting needed changes.
• Uses sound judgement in handling calls and patients, especially if they may be upset or are not feeling well.
• Demonstrates respect for patients and fellow care team members in every interaction.
• Demonstrates excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction, and monumental service.
• Maintains a professional and positive attitude.
• Demonstrates teamwork and supports fellow team members by offering assistance as needed.

Qualifications

• Must have a high school diploma or GED.
• Computer proficiency and phone skills required.
• Excellent communication and customer service skills.
• Positive attitude.
• Team player.
• Healthcare experience (preferred) but training will be provided for the right person.