Care Coordinator

Socket.dev; Spanish Fork (UT); On-site; USD 38,000 - 52,000; Full time

Job summary

Canyon View Medical is seeking a Care Coordinator for our Family Medicine clinics in Utah. The role focuses on coordinating care outside our clinics by scheduling with specialists and handling diagnostic testing.

Responsibilities include communicating with patients about referrals, verifying requirements with insurers, and documenting activities in the EMR. Strong customer service, organization, and problem-solving skills are essential for success.

Qualifications

• High School Diploma or equivalent is required.
• Working knowledge of general medical office procedure and medical terminology.
• Strong customer service skills required.
• Proficient computer skills including internet use and basic applications.
• Effective communication, interpersonal and organizational skills are essential.
• Excellent problem solving abilities are necessary.
• Must be able to follow instructions.

Responsibilities

• Respond to questions, requests and concerns regarding patient referrals, care coordination or follow-up status.
• Contact patients regarding pending referrals and/or diagnostic testing.
• Verify referral and authorization requirements with insurance and policy standards.
• Complete referral processes within required time frames.
• Schedule, coordinate, and communicate referral appointments with outside specialists.
• Document and track referral information in the EMR.
• Request and obtain prior authorizations from insurance carriers.
• Verify patient demographics and insurance information when needed.
• Protect patient confidentiality and privacy.

Skills

Customer service

Communication

Problem solving

Organizational skills

Interpersonal skills

Follow instructions

Education

High School Diploma or equivalent

Tools

EMR system

Internet & computer applications

Job description

Description

Canyon View Medical is seeking the services of a Care Coordinator for our Family Medicine clinics in Mapleton, Springville, Spanish Fork, and Santaquin, Utah. This position is responsible to assist patients by helping them coordinate care outside of our clinics by scheduling with specialists and/or diagnostic testing.

Primary Responsibilities

Respond to questions, requests and concerns regarding the status of patient referrals, care coordination or follow-up status. Contact patients regarding pending referrals and/or diagnostic testing.

Verifies referral and authorization requirements are met according to insurance and policy standards. Completes referral process within required time frame.

Schedule, problem solve, communicate, and coordinate referral appointments with outside specialists.

Documentation and tracking of referral information in the electronic medical record system.

Request, track and obtain prior authorization from insurance carriers within time allotted for medical services.

Where needed, verifies patient demographic and insurance information.

Protects patients' rights by maintaining confidentiality of personal and financial information.

Maintains operations by following policies and procedures.

All other duties as assigned.

Requirements

High School Degree or Equivalent.

Working knowledge of general medical office procedure and medical terminology.

Strong customer service skills required.

General computer skills required, including the ability to use the internet and learn other computer applications successfully.

Must demonstrate effective communication, interpersonal, and organizational skills.

Excellent Problem Solving Skills necessary.

Must be able to follow instructions.