Care Coordinator

Canyon View Medical Group; Spanish Fork, Northern (UT, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Canyon View Medical Group in Utah seeks a Care Coordinator to support Family Medicine clinics in Mapleton, Springville, Spanish Fork, and Santaquin.

You will coordinate referrals, obtain authorizations, schedule with specialists, document in the EMR, and maintain patient confidentiality.

A High School diploma and strong communication, customer service and organizational skills are required.

Qualifications

• High School Degree or Equivalent.
• General medical office procedures and terminology.
• Strong customer service skills.
• General computer skills and internet usage.
• Excellent communication, interpersonal and organizational skills.
• Problem solving abilities.

Responsibilities

• Respond to questions about patient referrals and follow-up status.
• Contact patients regarding pending referrals or diagnostic testing.
• Verify referrals and authorizations per policy standards.
• Schedule referral appointments with outside specialists.
• Document referral information in the EMR.
• Request and track prior authorization from insurers.
• Verify patient demographic and insurance information when needed.
• Protect patient confidentiality and privacy.
• Follow policies and procedures to maintain operations.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Problem solving

Interpersonal skills

Education

High School Diploma

Tools

EMR system

Microsoft Office

Job description

Description

Canyon View Medical is seeking the services of a Care Coordinator for our Family Medicine clinics in Mapleton, Springville, Spanish Fork, and Santaquin, Utah. This position is responsible to assist patients by helping them coordinate care outside of our clinics by scheduling with specialists and/or diagnostic testing.

Primary Responsibilities

Respond to questions, requests and concerns regarding the status of patient referrals, care coordination or follow-up status. Contact patients regarding pending referrals and/or diagnostic testing.

Verifies referral and authorization requirements are met according to insurance and policy standards. Completes referral process within required time frame.

Schedule, problem solve, communicate, and coordinate referral appointments with outside specialists.

Documentation and tracking of referral information in the electronic medical record system.

Request, track and obtain prior authorization from insurance carriers within time allotted for medical services.

Where needed, verifies patient demographic and insurance information.

Protects patients' rights by maintaining confidentiality of personal and financial information.

Maintains operations by following policies and procedures.

All other duties as assigned.

Requirements

High School Degree or Equivalent.

Working knowledge of general medical office procedure and medical terminology.

Strong customer service skills required.

General computer skills required, including the ability to use the internet and learn other computer applications successfully.

Must demonstrate effective communication, interpersonal, and organizational skills.

Excellent Problem Solving Skills necessary.

Must be able to follow instructions.