Family-First Sales Advocate - Pre-Planning & Referral

Service Corporation International; Dublin (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Service Corporation International in Dublin, VA, is seeking a proactive sales/support associate focused on lead generation and family service. You will prospect daily, build trust-based relationships, and present information to families while coordinating with funeral directors and cemetery staff to ensure seamless service.

The role requires a high school diploma, 1–2 years of customer service or sales experience, and the ability to work evenings or weekends and drive frequently.

Qualifications

• High school diploma or equivalent; 1-2 years of college or education/experience.
• 1-2 years of customer service or sales experience preferred.
• Driver's license with acceptable record; insurance license if required by state.
• Ability to handle evenings/weekends and to drive frequently.
• Empathy, respect, and professional communication.

Responsibilities

• Lead generation and daily prospecting 1-2 hours.
• Obtain referrals from families served and build networks.
• Explain and present presentations to families.
• Maintain activity levels and track productivity.
• Build relationships with families and ensure timely inquiries.
• Prepare for appointments and perform procedures professionally.
• Follow through on customer problems and requests.
• Collaborate with funeral directors and location staff to deliver high-quality service.
• Earn referrals by educating families on benefits of pre-planning.
• Represent a continuous link from need through aftercare.

Skills

Customer service

Sales

Communication

Time management

Education

High school diploma or equivalent

1-2 years of college

Tools

Computers & basic software

Job description

Service Corporation International in Dublin, VA, is seeking a proactive sales/support associate focused on lead generation and family service. You will prospect daily, build trust-based relationships, and present information to families while coordinating with funeral directors and cemetery staff to ensure seamless service.

The role requires a high school diploma, 1–2 years of customer service or sales experience, and the ability to work evenings or weekends and drive frequently.