Inside Sales: Family Services Counselor

Service Corporation International; Alexandria (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Alexandria, VA is seeking a Family Service Counselor to serve funeral and cemetery families with personalized, compassionate service and to help drive revenue through pre-need and related offerings.

You will lead generations, qualify prospects, present plans, collaborate with funeral directors, and maintain strong relationships with families from first contact through aftercare. This role emphasizes empathy, communication, and measurable sales outcomes.

Qualifications

• Must have customer service experience or sales exposure.
• Ability to communicate clearly and empathetically with families.
• Comfort with presenting products and services to clients.

Responsibilities

• Lead generation and prospecting 1–2 hours daily.
• Explain and present cemetery and pre-need plans to families.
• Collaborate with funeral directors and location staff to ensure seamless service.
• Respond to inquiries promptly and maintain accurate activity records.
• Build trust-based relationships and seek referrals.

Skills

Customer service skills

Empathy

Communication skills

Education

High school diploma

Some college

Job description

Service Corporation International in Alexandria, VA is seeking a Family Service Counselor to serve funeral and cemetery families with personalized, compassionate service and to help drive revenue through pre-need and related offerings.

You will lead generations, qualify prospects, present plans, collaborate with funeral directors, and maintain strong relationships with families from first contact through aftercare. This role emphasizes empathy, communication, and measurable sales outcomes.