Family Experience Specialist (Flexible Hours • Daily Pay)

SafeSplash; Oceanside (NY); Vor Ort; USD 2.066.000 - 3.031.000; Vollzeit

Benefits dieser Stelle

Paid Training

Daily Pay available

Flexible Hours

Free Swim Lessons for family

Health Benefits

Paid Time Off

Wealth Benefits

Zusammenfassung

SafeSplash is seeking a Customer Care Associate to greet families, support lead conversion and retention, and keep front desk operations running smoothly. This on-site role requires energetic, team-oriented individuals who enjoy working with children and parents.

Responsibilities include administrative duties, attendance tracking, tours, and handling inquiries with empathy. CPR/First Aid/AED certifications must be obtained within 30 days of hire. Flexible hours and training are provided.

Qualifikationen

• High school diploma or equivalent preferred.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment while taking initiative.
• Comfortable working in and around water, with children and parents.
• Must be able to lift 30 lbs. and stand for long periods.
• CPR, First Aid, and AED certifications are required within 30 days of hire.

Aufgaben

• Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).
• Answer all incoming phone calls within three rings and return messages in a timely manner.
• Maintain accurate and timely student attendance records, ensuring smooth class operations.
• Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.
• Support daily opening and closing procedures to ensure readiness for customers.
• Provide a warm and professional welcome to all customers, greeting them by name with high energy.
• Handle greetings and goodbyes to ensure every family feels appreciated.
• Conduct school tours, explaining programs and emphasizing the value of lessons.
• Respond to customer inquiries (in person, by phone, and email) with accuracy, enthusiasm, and empathy.
• Address and de-escalate customer issues promptly, finding solutions that strengthen relationships.
• Proactively engage with parents about their child’s progress and upcoming opportunities.
• Collaborate with instructors and managers to ensure smooth operations.
• Support a safety-focused culture by adhering to all brand and facility standards.
• Participate in staff meetings and training sessions to continually improve service.

Kenntnisse

Written communication

Verbal communication

Multi-tasking

Customer service

Water safety awareness

Ausbildung

High school diploma

Jobbeschreibung

SafeSplash is seeking a Customer Care Associate to greet families, support lead conversion and retention, and keep front desk operations running smoothly. This on-site role requires energetic, team-oriented individuals who enjoy working with children and parents.

Responsibilities include administrative duties, attendance tracking, tours, and handling inquiries with empathy. CPR/First Aid/AED certifications must be obtained within 30 days of hire. Flexible hours and training are provided.