Swim School Front Desk & Guest Experience Lead

Yeb Payroll Llc; Deer Park (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Daily Pay available

Flexible Hours

Free Swim Lessons for immediate family

Health Benefits

Paid time off

Wealth Benefits

Job summary

SafeSplash is seeking a Customer Care Associate to welcome families, support lead conversion and retention, and ensure smooth front desk operations in a high-energy, child-focused environment.

The role involves administrative duties, handling calls, maintaining attendance records, tours, enrollment follow-ups, and daily opening/closing tasks, with paid training and benefits available for 30+ hours per week.

Qualifications

• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.
• Comfortable working around water and with children and parents.
• CPR, First Aid and AED certifications within 30 days of hire.

Responsibilities

• Perform administrative duties including Terms & Conditions processing, attendance tracking, and billing questions.
• Answer all incoming phone calls within three rings and return messages promptly.
• Maintain accurate student attendance records and ensure smooth class operations.
• Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.
• Support daily opening and closing procedures for readiness.
• Support lead conversion through tours, trial lessons, and enrollment follow-ups.
• Execute retention activities including re-enrollment calls and parent outreach.
• Manage in-school customer requests and schedule changes.

Skills

Communication

Multi-tasking

Water safety

CPR Certification

First Aid Certification

AED Certification

Education

High school diploma or equivalent

Job description

SafeSplash is seeking a Customer Care Associate to welcome families, support lead conversion and retention, and ensure smooth front desk operations in a high-energy, child-focused environment.

The role involves administrative duties, handling calls, maintaining attendance records, tours, enrollment follow-ups, and daily opening/closing tasks, with paid training and benefits available for 30+ hours per week.