Customer Care Associate - Front Desk & Family Experience

Yeb Payroll Llc; Bellmore (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid training

Daily pay

Flexible hours

Free swim lessons for family

Health benefits

Paid time off

Wealth benefits

Job summary

SafeSplash is seeking a Customer Care Associate to warmly welcome families, help with lead conversion and retention, and keep front desk operations running smoothly. You will engage with parents, explain programs, and respond to inquiries with enthusiasm and empathy.

The role emphasizes teamwork, safety, and a high-energy environment centered on children’s swimming education. Training is provided and on-site work is required.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.
• Comfortable working in and around water with children and parents.
• CPR, First Aid, and AED certifications required within 30 days of hire.

Responsibilities

• Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).
• Answer all incoming phone calls within three rings and return messages promptly.
• Maintain accurate and timely student attendance records, ensuring smooth class operations.
• Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.
• Support daily opening and closing procedures to ensure readiness for customers.
• Support lead conversion through tours, trial lessons, and enrollment follow-ups.
• Execute retention activities including re-enrollment calls, check-ins with dropped students, and parent outreach.
• Manage in-school customer requests, including schedule changes, account updates, and billing questions.

Skills

Strong communication

Multi-tasking

Water safety awareness

Education

High school diploma

Job description

SafeSplash is seeking a Customer Care Associate to warmly welcome families, help with lead conversion and retention, and keep front desk operations running smoothly. You will engage with parents, explain programs, and respond to inquiries with enthusiasm and empathy.

The role emphasizes teamwork, safety, and a high-energy environment centered on children’s swimming education. Training is provided and on-site work is required.