Family Experience Concierge — Flexible Hours & Training

SafeSplash; Jenks (OK); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Paid training

Daily pay

Flexible hours

Free family swim lesson

Health benefits

Paid time off

Wealth benefits

Job summary

SafeSplash is seeking a Customer Care Associate to warmly welcome families, support lead conversion and retention, and keep front desk operations running smoothly. This role thrives in a high-energy, child-focused setting with a collaborative team.

Responsibilities include admin duties, answering calls, maintaining attendance, facility upkeep, and assisting with tours and enrollments. CPR/First Aid/AED certs are required within 90 days of hire.

Qualifications

• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment while being agile.
• Comfortable working around water, with children and parents.
• Must be able to lift 30 lbs and stand long periods.
• CPR, First Aid, and AED certifications required within 90 days.

Responsibilities

• Perform administrative duties including terms & Conditions processing, aged accounts follow-up, and attendance tracking.
• Answer all incoming phone calls within three rings and return messages promptly.
• Maintain accurate and timely student attendance records for smooth class operations.
• Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.
• Support daily opening and closing procedures to ensure readiness for customers.
• Support lead conversion through tours, trial lessons, and enrollment follow-ups.
• Execute retention activities including re-enrollment calls and parent outreach.
• Manage in-school customer requests including schedule changes, account updates, and billing questions.

Skills

Communication

Multitasking

Customer service

Teamwork

Education

High school diploma or equivalent

Job description

SafeSplash is seeking a Customer Care Associate to warmly welcome families, support lead conversion and retention, and keep front desk operations running smoothly. This role thrives in a high-energy, child-focused setting with a collaborative team.

Responsibilities include admin duties, answering calls, maintaining attendance, facility upkeep, and assisting with tours and enrollments. CPR/First Aid/AED certs are required within 90 days of hire.