Family Development Coach

Metropolitan College of New York; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Metropolitan College of New York (MCNY) is hiring two Family Development Coaches to provide individualized support to fathers in the Fatherhood Initiative. Coaches will perform one-on-one coaching, case management, and connect participants with community resources to reach educational, employment, and family goals.

Reporting to the Fatherhood Program Director, you will collaborate with MCNY Career Services, STRIVE, and partner organizations to ensure high-quality, participant-centered services

Qualifications

• High School Diploma or equivalent; Associate’s degree in Social Work, Human Services, Criminal Justice or related field, or equivalent experience preferred.
• Experience with NYC public systems (ACS, HRA, OCSS) strongly preferred.
• Proficiency in Microsoft Office.
• Bilingual (English/Spanish) preferred.
• Experience with custodial and noncustodial fathers or fatherhood programs.
• Familiarity with DYCD-funded programs or performance tracking systems such as DYCD Connect.
• Proficiency in case management platforms.

Responsibilities

• Provide individualized support to fathers in the Fatherhood Initiative through one-on-one coaching, case management, and connection to community resources.
• Conduct intake assessments to identify participants’ strengths, challenges, and goals related to parenting, employment, and education.
• Develop individualized family development plans and provide regular coaching to support goal achievement.
• Coordinate referrals for education, employment, housing, legal, and health services.
• Facilitate parenting, life skills, and financial literacy workshops.
• Maintain consistent communication with participants to support engagement, retention, and completion.
• Document all services and outcomes in DYCD Connect and internal data systems.
• Assist in outreach, recruitment, and orientation of new participants.
• Support planning and implementation of family engagement and community events.
• Ensure compliance with DYCD guidelines for participant eligibility, service delivery, and documentation.

Skills

Case management

Coaching

Bilingual English/Spanish

Education

Associate’s degree in Social Work, Human Services, Criminal Justice or related field

Bachelor’s degree in social work or related field (preferred)

Tools

DYCD Connect

Microsoft Office

Job description

For over 60 years, Metropolitan College of New York (MCNY) has maintained a tradition of offering highly motivated adult learners an education that combines applied skills with professional knowledge, fostering personal transformation and positive change in workplaces and communities. MCNY is a private, nonprofit college accredited by the Middle States Commission on Higher Education. The College is home to three schools: the Audrey Cohen School for Human Services and Education, the School for Business, and the School for Public Affairs and Administration. Recognized as both a Predominantly Black Institution (PBI) and a Hispanic Serving Institution (HSI), MCNY is dedicated to serving a significant percentage of students of color, particularly from underrepresented communities.Founded in 1964 by Audrey Cohen, an educational visionary and activist, MCNY’s mission has remained steadfast, emphasizing Purpose-Centered Education to empower students to achieve their academic and professional goals.About the ProgramMetropolitan College of New York (MCNY) is a purpose-driven institution committed to advancing social justice and community transformation through higher education. The MCNY Fatherhood Initiative, funded by the NYC Department of Youth and Community Development (DYCD), empowers fathers and father figures—both custodial and noncustodial—to strengthen family relationships, achieve economic stability, and engage more fully in their children’s lives.The program combines workforce training, parenting education, college access, and wraparound support services through partnerships with community-based organizations, employers, and city agencies.Position SummaryMCNY is hiring two Family Development Coaches to provide individualized support to fathers participating in the Fatherhood Initiative. Each Coach will play a critical role in helping participants achieve their educational, employment, and family goals through one-on-one coaching, case management, and connection to community resources. Reporting to the Fatherhood Program Director, the Coaches will work closely with program staff and partners to ensure high-quality, participant-centered services aligned with DYCD performance measures and MCNY’s Purpose-Centered Education model.Key ResponsibilitiesParticipant Support and Case ManagementConduct intake assessments to identify participants’ strengths, challenges, and goals related to parenting, employment, and education.Develop individualized family development plans and provide regular one-on-one coaching to support goal achievement.Coordinate referrals for education, employment, housing, legal, and health services.Facilitate or co-facilitate parenting, life skills, and financial literacy workshops.Maintain consistent communication with participants to support engagement, retention, and completion.Document all services and outcomes in DYCD Connect and internal data systems.Perform other duties assigned by the Program Director.Program Coordination and CollaborationWork collaboratively with MCNY Career Services, STRIVE, Union Settlement, and other partner organizations to ensure access to workforce and support services.Participate in staff meetings, professional development sessions, and cross-agency trainings.Assist in outreach, recruitment, and orientation of new participants.Support planning and implementation of family engagement and community events.Compliance and ReportingEnsure compliance with DYCD guidelines for participant eligibility, service delivery, and documentation.Prepare reports, case notes, and follow-up summaries as required by the Program Director.Contribute to program evaluation and continuous quality improvement efforts.QualificationsRequiredMinimum High School Diploma or equivalent; Associate’s degree in Social Work, Human Services, Criminal Justice or a related field, or equivalent experience preferred.Experience working with NYC public systems (e.g., ACS, HRA, OCSS) strongly preferred.Proficiency in Microsoft Office.The Family Development Coach will occasionally work evening hours (typically until 8:00 p.m.) and up to two Saturdays per month to accommodate participant workshops, family engagement events, and community outreach activities.PreferredBachelor’s degree in social work or related field.Bilingual (English/Spanish) preferred.Experience working with custodial and noncustodial fathers, or in fatherhood, workforce, or reentry programs.Familiarity with DYCD-funded programs or performance tracking systems such as DYCD Connect.Proficiency in case management platforms.Compassionate, patient, and goal-oriented approach to supporting families.Strong crisis management and problem-solving abilities.Culturally responsive and trauma-informed mindset.Team players committed to collaboration and accountability.Qualified candidates should submit their cover letter and resume above or mail to Metropolitan College of New York, Human Resources, 463 East 149th Street Bronx, NY 10455For more information about MCNY please visit the College’s website at www.mcny.eduMCNY is an Equal Opportunity Employer.