Family Care & Pre-Need Advisor

Service Corporation International; Muncie (IN); On-site; USD 38,000 - 62,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in Muncie, Indiana. The role focuses on educating families about pre-need options and delivering compassionate, personalized service to generate revenue for the cemetery.

You will prospect daily, build community ties, present plans to families, and maintain activity metrics to ensure productivity and client satisfaction. Evening/weekend availability and driving are required.

Qualifications

• High school diploma or equivalent; 1-2 years of college or equivalent.
• 1-2 years of customer service or sales experience preferred.
• Current driver's license with acceptable driving record.
• Insurance license if required by state law or regulation.
• Must pass internal presentation certification within 30 days of hire.
• Ability to work evenings and/or weekends monthly.
• Ability to drive frequently and maintain insurance credentials if needed.
• Flexible hours, up to 12 hours in a day when required.
• Empathy, respect for others, and strong customer service skills.
• Knowledge of computers and some software.

Responsibilities

• Lead generation: prospect 1-2 hours daily.
• Obtain referrals from families served and build community relationships.
• Explain and present presentations to families.
• Maintain activity levels to ensure productivity.
• Build relationships with families and respond to inquiries promptly.
• Understand each family's needs and offer value-driven solutions.
• Stay in touch to ensure satisfaction and service continuity.
• Prepare for appointments and perform procedures with professionalism.
• Follow through on all customer problems and requests.
• Develop trust to gain referrals and educate on pre-planning benefits.
• Collaborate with funeral directors and staff to provide seamless service.
• Review past services to support current needs and sales.

Skills

Customer service

Sales

Empathy

Communication

Driving

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

Basic computer skills

Job description

Service Corporation International is seeking a Family Service Counselor in Muncie, Indiana. The role focuses on educating families about pre-need options and delivering compassionate, personalized service to generate revenue for the cemetery.

You will prospect daily, build community ties, present plans to families, and maintain activity metrics to ensure productivity and client satisfaction. Evening/weekend availability and driving are required.