Family Adventure Consultant

xperiencexscapetravels; Memphis (TN); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks and discounts

Ongoing training & support

Community of travel enthusiasts

Job summary

Xperience Xscape Travels USA is seeking a Family Adventure Consultant to guide clients from planning through return, delivering a seamless, stress-free experience.

You will support travel arrangements, answer questions, manage updates, and resolve challenges with professionalism to help families create memorable journeys across the country.

This remote role offers flexible hours, exclusive travel perks, ongoing training, and a community passionate about turning dreams into lasting memories.

Qualifications

• Excellent communication skills, both written and verbal.
• Background in customer service within travel, tourism, or hospitality.
• High attention to detail and strong organizational habits.
• Tech-savvy and quick to learn new systems and booking tools.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Proactive mindset

Tech literacy

Tools

Booking systems

Job description

Job Description:

As a Family Adventure Consultant, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Xperience Xscape Travels USA, based in Georgia, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility - work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth - ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What Were Looking For

• Excellent communication skills- both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.