Adventure Travel Consultant

xperiencexscapetravels; Austin (TX); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks

Professional growth

Supportive team

Job summary

Xperience Xscape Travels USA is seeking an Adventure Travel Consultant to guide clients from trip planning to return, ensuring a seamless and stress-free experience. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism.

The team emphasizes remote flexibility, ongoing training, and access to exclusive travel perks, supporting your growth in a fast-paced travel environment.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, ideally in travel, tourism, or hospitality.
• Strong attention to detail and ability to stay organized while handling multiple requests.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist clients with bookings, modifications, cancellations, and special requests.
• Provide up-to-date information on destinations, documentation, and agency processes.
• Follow up with clients to confirm plans and gather feedback after trips.
• Address client questions with empathy and efficiency to ensure satisfaction.

Skills

Communication

Customer service

Attention to detail

Tech-savvy

Proactive mindset

Enthusiasm for travel

Job description

Job Description:

As an Adventure Travel Consultant, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Xperience Xscape Travels USA, based in Georgia, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.