Faith-Based Case Manager: Housing & Recovery Support

Priority Dispatch Corp.; Knoxville (TN); Hybrid; USD 26,000 - 30,000; Full time

Job summary

KNOXVILLE AREA RESCUE MISSION (KARM) is seeking a Case Manager for the Main Campus in Knoxville, TN. You will work with guests facing housing instability, unemployment, trauma, and health challenges to provide assessments, goal-setting, and life planning within a Christ-centered environment.

The role emphasizes coordination of services, careful documentation, collaboration with partners, and compassionate support as guests pursue long-term stability and growth in a faith-based setting.

Qualifications

• Bachelor’s degree preferred; related experience considered.
• Master’s LMSW preferred.
• Experience with housing instability/mental health challenges a plus.
• Ability to communicate and model Christian faith.

Responsibilities

• Maintain an active residential program caseload by conducting assessments, developing individualized service plans, monitoring progress, providing support and crisis intervention, and encouraging accountability, recovery, life skills, and personal growth within a Christ-centered environment.
• Coordinate internal and external referrals and supportive services including healthcare, behavioral health, recovery programs, housing, employment, education, transportation, legal aid, and public benefits while assisting guests with applications, appointments, transition planning, and aftercare support.
• Maintain accurate and timely documentation including case notes, assessments, referrals, incident reports, and HMIS/Mission Tracker records while ensuring confidentiality, compliance with policies and program standards, and adherence to safety guidelines.
• Collaborate with ministry staff, community partners, churches, employers, treatment providers, volunteers, and interns to support effective guest care, continuity of services, and a safe, respectful, recovery-oriented environment consistent with KARM’s mission and values.
• Participate in staff meetings, interdisciplinary discussions, trainings, ministry initiatives, outreach efforts, and other assigned duties supporting program operations and guest success.
• Ensure consistent application of program standards, curriculum, discipleship models, safety guidelines, and ministry policies while supporting guest engagement and growth in KARM programs and services.
• Develop Christ-centered relationships that model a healthy Christian lifestyle and foster encouragement, accountability, compassion, and hope among guests, residents, staff, volunteers, and donors.
• Perform other essential duties as assigned.

Skills

Communication skills

Interpersonal skills

Organization

Compassion

Education

Bachelor’s degree in Social Work, Psychology, Counseling, Ministry

Master’s LMSW preferred

Tools

HMIS/Mission Tracker

Job description

KNOXVILLE AREA RESCUE MISSION (KARM) is seeking a Case Manager for the Main Campus in Knoxville, TN. You will work with guests facing housing instability, unemployment, trauma, and health challenges to provide assessments, goal-setting, and life planning within a Christ-centered environment.

The role emphasizes coordination of services, careful documentation, collaboration with partners, and compassionate support as guests pursue long-term stability and growth in a faith-based setting.