Faculty Support & Training Specialist

Pearson; Pierre (SD); On-site; USD 50,000 - 65,000; Full time

Job summary

Pearson is seeking a dedicated Faculty Support Lead to assist Pearson educators with courseware and features, providing expert guidance and coaching to the support team. The role emphasizes proactive engagement with key adoptions, handling escalations, and running onboarding sessions.

Successful candidates will demonstrate leadership, strong time management, collaboration across teams, and a commitment to reliable attendance and travel as needed during peak periods.

Qualifications

• Excellent written and verbal communication across audiences.
• Ability to present clearly to individuals and groups.
• Strong organizational and time management skills.
• Experience supporting faculty onboarding with technology.
• Willingness to travel occasionally during peak periods.
• Knowledge of educational technology and continuous learning.

Responsibilities

• Provide top-level faculty support to Pearson educators for courseware and functionality.
• Coach Faculty Support Associates and handle escalations requiring expert help.
• Proactively check in with top adoptions and support at-risk adoptions.
• Handle course builds and provide guidance for high-service accounts.
• Lead instructor onboarding sessions and coordinate with cross-functional teams.
• Maintain reliable attendance and adapt to peak-volume coverage.

Skills

Clear communication

Written communication

Verbal communication

Time management

Organizational skills

Cross-functional work

Leadership

Collaboration

Problem solving

Learning agility

Education

Bachelor's degree or 2+ years experience

Tools

Pearson Higher Education tools

Job description

Pearson is seeking a dedicated Faculty Support Lead to assist Pearson educators with courseware and features, providing expert guidance and coaching to the support team. The role emphasizes proactive engagement with key adoptions, handling escalations, and running onboarding sessions.

Successful candidates will demonstrate leadership, strong time management, collaboration across teams, and a commitment to reliable attendance and travel as needed during peak periods.