Facility Supervisor Novi Ice Arena

Suburban Ice Macomb; Novi (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Collaborative team environment

Growth opportunities

Fast-paced and fun atmosphere

We are FUN!

Job summary

Novi Ice Arena is seeking a Facility Supervisor to lead day-to-day operations, ensuring smooth programs, strong customer service, and safe, clean facilities.

You will coordinate staff, scheduling, and ice time, while partnering with coaches and partners to deliver a top-notch experience. Prior arena or facility management is a plus, with flexibility for evenings and weekends.

Qualifications

• Professional appearance and customer-facing professionalism.
• Experience managing recreational facilities, preferably ice arenas.
• Comfortable with computers, phones and standard office tools.

Responsibilities

• Oversee daily operations of the ice arena for public skating, hockey, figure skating and rentals.
• Coordinate ice time scheduling and liaise with coaches, league organizers and staff.
• Monitor ice resurfacing schedules and ensure ice quality with operations team.
• Conduct facility walk-throughs for cleanliness, safety and readiness.
• Recruit, hire, train, and evaluate part-time and seasonal staff.
• Schedule and supervise staff to ensure proper coverage across shifts.
• Provide on-the-job coaching to uphold service standards.
• Assist with payroll tracking and cash handling procedures.
• Support events, tournaments and seasonal programs.
• Maintain relationships with local skating/hockey groups and schools.
• Contribute to budgeting, planning and goal setting with management.

Skills

Professional appearance

Strong communication

Interpersonal skills

Facility management

Ice arena experience

Computer literacy

multitask

Flexible availability

Evenings weekends holidays

Ice sports interest

Competitive hockey background

Tools

POS system

Office equipment

Job description

Facility Supervisor Novi Ice Arena# Facility Supervisor Novi Ice ArenaHot JobNovi, MI 48375## OverviewPosition TypePart Time## Description**Job Summary**The Facility Supervisor supports the day-to-day operations of the facility and serves as a key leadership figure in ensuring smooth execution of programs, customer service, staff coordination, and facility needs. Reporting directly to the General Manager, the Facility Supervisor acts as a liaison between front-line staff and management and helps deliver exceptional customer experience while upholding safety and operational standards.**Responsibilities*** Oversee daily operations of the ice arena, including public skating, hockey, figure skating programs, and rentals* Assist with the coordination of scheduling of ice time and communicate effectively with coaches, league organizers, and staff* Monitor ice resurfacing schedules and communicate with operation staff to ensure ice quality* Conduct facility walkthroughs to ensure cleanliness, safety, and readiness* Assist with recruiting, hiring, training, and evaluating part-time and seasonal staff (e.g., front desk, skate guards, instructors)* Schedule and supervise staff to ensure adequate coverage and performance across all shifts* Provide on-the-job coaching and support to uphold customer service and operational standards* Assist with payroll tracking* Resolve customer complaints and issues in a professional and timely manner* Support marketing and execution of special events, tournaments, and seasonal programs* Help maintain relationships with local skating and hockey organizations, schools, and community partners* Monitor cash handling procedures, including daily register reconciliation and POS oversight* Assist with inventory control for concessions, skate rental, and/or pro shop* Contribute to budgeting, planning, and goal setting with senior management## Qualifications**Qualifications*** Professional appearance* Strong communication and interpersonal skills* Proven experience in the management of recreational facilities, preferably ice arenas* Comfortable use of computers, phones, and office equipment* Ability to multitask, stay organized, and remain calm in busy or challenging situations* Flexible availability, including evenings, weekends, and holidays* Interest or experience in ice sports (hockey, figure skating) is a plus* Previous experience as a competitive ice hockey player is desirable**Why You Want to Join Our Team*** Collaborative and supportive* Opportunities to grow and learn new tools and systems* Key member of a fast paced and fun environment* We are FUN!