Facility Supervisor Novi Ice Arena

Suburban Sports Group; Novi (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Suburban Sports Group in Novi, MI is seeking an experienced Facility Supervisor to lead day-to-day ice arena operations, oversee programming, rentals, and maintenance, and ensure a safe, welcoming customer experience. You will coordinate ice time, supervise staff, coach on service standards, and partner with coaches, leagues, and community groups.

The role requires strong multitasking, excellent communication, and flexibility to work evenings, weekends, and holidays, with involvement in

Qualifications

• Proven experience in the management of recreational facilities, preferably ice arenas.
• Strong communication and interpersonal skills.
• Flexible availability, including evenings, weekends and holidays.
• Comfortable use of computers, phones and office equipment.
• Professional appearance and customer-focused demeanor.

Responsibilities

• Oversee daily operations of the ice arena, including public skating, hockey, figure skating programs, and rentals.
• Coordinate scheduling of ice time and communicate with coaches, league organizers, and staff.
• Monitor ice resurfacing schedules and ensure ice quality with operation staff.
• Conduct facility walkthroughs for cleanliness, safety, and readiness.
• Recruit, hire, train, and evaluate part-time and seasonal staff.
• Schedule and supervise staff to ensure adequate coverage and performance.
• Provide on-the-job coaching to uphold service and operational standards.
• Assist with payroll tracking and budgeting with senior management.
• Resolve customer complaints promptly and professionally.
• Support marketing and execution of events, tournaments, and seasonal programs.
• Maintain relationships with local skating/hockey organizations and community partners.

Skills

Communication

Leadership

Staff management

Customer service

Multitasking

Tools

POS systems

Payroll tracking

Scheduling software

Job description

Job SummaryThe Facility Supervisor supports the day-to-day operations of the facility and serves as a key leadership figure in ensuring smooth execution of programs, customer service, staff coordination, and facility needs. Reporting directly to the General Manager, the Facility Supervisor acts as a liaison between front-line staff and management and helps deliver exceptional customer experience while upholding safety and operational standards.ResponsibilitiesOversee daily operations of the ice arena, including public skating, hockey, figure skating programs, and rentalsAssist with the coordination of scheduling of ice time and communicate effectively with coaches, league organizers, and staffMonitor ice resurfacing schedules and communicate with operation staff to ensure ice qualityConduct facility walkthroughs to ensure cleanliness, safety, and readinessAssist with recruiting, hiring, training, and evaluating part-time and seasonal staff (e.g., front desk, skate guards, instructors)Schedule and supervise staff to ensure adequate coverage and performance across all shiftsProvide on-the-job coaching and support to uphold customer service and operational standardsAssist with payroll trackingResolve customer complaints and issues in a professional and timely mannerSupport marketing and execution of special events, tournaments, and seasonal programsHelp maintain relationships with local skating and hockey organizations, schools, and community partnersMonitor cash handling procedures, including daily register reconciliation and POS oversightAssist with inventory control for concessions, skate rental, and/or pro shopContribute to budgeting, planning, and goal setting with senior managementQualificationsProfessional appearanceStrong communication and interpersonal skillsProven experience in the management of recreational facilities, preferably ice arenasComfortable use of computers, phones, and office equipmentAbility to multitask, stay organized, and remain calm in busy or challenging situationsFlexible availability, including evenings, weekends, and holidaysInterest or experience in ice sports (hockey, figure skating) is a plusPrevious experience as a competitive ice hockey player is desirableWhy You Want to Join Our TeamCollaborative and supportiveOpportunities to grow and learn new tools and systemsKey member of a fast paced and fun environmentWe are FUN!