Ice Arena Operations Supervisor - Lead Programs & Guest Experience

Suburban Sports Group; Novi (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Suburban Sports Group in Novi, MI is seeking an experienced Facility Supervisor to lead day-to-day ice arena operations, oversee programming, rentals, and maintenance, and ensure a safe, welcoming customer experience. You will coordinate ice time, supervise staff, coach on service standards, and partner with coaches, leagues, and community groups.

The role requires strong multitasking, excellent communication, and flexibility to work evenings, weekends, and holidays, with involvement in

Qualifications

• Proven experience in the management of recreational facilities, preferably ice arenas.
• Strong communication and interpersonal skills.
• Flexible availability, including evenings, weekends and holidays.
• Comfortable use of computers, phones and office equipment.
• Professional appearance and customer-focused demeanor.

Responsibilities

• Oversee daily operations of the ice arena, including public skating, hockey, figure skating programs, and rentals.
• Coordinate scheduling of ice time and communicate with coaches, league organizers, and staff.
• Monitor ice resurfacing schedules and ensure ice quality with operation staff.
• Conduct facility walkthroughs for cleanliness, safety, and readiness.
• Recruit, hire, train, and evaluate part-time and seasonal staff.
• Schedule and supervise staff to ensure adequate coverage and performance.
• Provide on-the-job coaching to uphold service and operational standards.
• Assist with payroll tracking and budgeting with senior management.
• Resolve customer complaints promptly and professionally.
• Support marketing and execution of events, tournaments, and seasonal programs.
• Maintain relationships with local skating/hockey organizations and community partners.

Skills

Communication

Leadership

Staff management

Customer service

Multitasking

Tools

POS systems

Payroll tracking

Scheduling software

Job description

Suburban Sports Group in Novi, MI is seeking an experienced Facility Supervisor to lead day-to-day ice arena operations, oversee programming, rentals, and maintenance, and ensure a safe, welcoming customer experience. You will coordinate ice time, supervise staff, coach on service standards, and partner with coaches, leagues, and community groups.

The role requires strong multitasking, excellent communication, and flexibility to work evenings, weekends, and holidays, with involvement in