Operations Supervisor - Gallagher Ice Rink at Gallagher Way

The Sports Facilities Advisory & Management; Chicago (IL); On-site; USD 17,000 - 28,000; Part time

Job summary

Gallagher Ice Rink at Gallagher Way in Chicago seeks an Operations Supervisor to oversee daily ice arena operations, staff coordination, and event support. You will ensure ice maintenance, safety, and high-quality guest experiences in a busy, year-round venue.

The role requires flexibility for nights, weekends, and holidays, with a strong emphasis on teamwork, communication, and safety. This is a part-time, non-exempt position reporting to the Operations Manager and based in Chicago.

Qualifications

• Ability to work with a wide variety of ages from preschool through adult.
• Knowledge of ice maintenance and rink operations is highly desirable.
• Proven experience in facility management, preferably in an ice arena or similar environment.
• Flexible work schedule (nights, weekends, holidays) and regular attendance.
• Excellent communication skills, both verbal and written.
• Must have excellent guest service skills.
• Must be detail-oriented with outstanding organizational skills.

Responsibilities

• Provide courteous and friendly service to all guests and staff.
• Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management.
• Ensure the ice surface is properly maintained, including resurfacing and checking quality.
• Assist in overseeing event setup and teardown for games, skating sessions, and rentals.
• Assist in managing inventory of ice arena supplies and equipment.
• Enforce facility policies and safety standards; respond to incidents as needed.
• Assign duties to staff during shifts and communicate event needs to management.

Skills

Facility management

Ice arena operations

Guest service

Team supervision

Safety awareness

Communication skills

Multi-tasking

Job description

OPERATIONS SUPERVISOR - Gallagher Ice Rink at Gallagher Way

CUB SFM, LLC

LOCATION: Chicago, IL

DEPARTMENT: OPERATIONS

REPORTS TO: OPERATIONS MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Gallagher Ice Rink at Gallagher Way is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL.

You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Gallagher Ice Rink at Gallagher Way is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies SFC company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide courteous and friendly service to all guests and staff
• Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
• Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
• Assist in overseeing the setup and teardown of events, including hockey games, public skating sessions, and private rentals
• Assist in managing inventory of ice arena supplies, including ice maintenance materials, concession items, and equipment
• Be responsive to guest concerns and direct to appropriate manager to resolve
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other departments as necessary
• Ensure correct equipment is available for all games
• Monitor ice operations
• Respond to all incidents, accidents, injuries, and altercations as needed
• Complete and file corresponding paperwork as necessary
• Assist with daily maintenance and upkeep of department equipment
• Assigning duties to staff during shifts
• Inspect equipment and communicate the need for repairs or replacements to management
• Ensure health and safety standards are followed
• Responsible for opening and closing of facilities
• Communicate to management on event set and breakdown
• Complete special projects, daily assignments, and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Ability to work with a wide variety of ages from preschool through adult
• Knowledge of ice maintenance and rink operations is highly desirable
• Proven experience in facility management, preferably in an ice arena or similar environment
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task and prioritize
• Ability to remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Must work well with others
• Commitment to the safety and wellbeing of others
• Must possess a valid drivers license

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• Work is performed in an ice arena environment, which includes cold temperatures and varying noise levels
• May involve exposure to ice resurfacing equipment and other machinery
• Will be required to stand for extended periods of time
• Will be required to work indoors and outdoors year-round
• Must be able to work independently in a busy environment
• Must comply with safety and health code standards
• Facility has intermittent noise