Facility Solutions Manager: In-Field Client Advocate

City Wide Facility Solutions; Rogers (AR); On-site; USD 50,000 - 110,000; Full time

Benefits offered by this job

Monthly car allowance

Monthly cell phone allowance

Company-issued laptop

Paid time off + 6 holidays

Health, Dental, Vision insurance

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager in NW Arkansas to own client success. You will spend time meeting clients in the field, oversee inspections, and drive service quality across assigned accounts.

Ideal candidates have 3+ years in account management or facility services, strong communication, CRM experience, and a willingness to travel daily. This role emphasizes relationship-building and operational coordination.

Qualifications

• 3+ years of experience in account management, facility services, or building maintenance.
• Excellent communication with clients and stakeholders.
• Willingness to travel within NW Arkansas.
• Eligible to work in the United States.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long-term relationships with clients and contractors.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours service execution aligns with client expectations.
• Work independently while being supported by a team.
• Utilize CRM system to document inspections, manage client information, and coordinate field activities.

Skills

Strong communication

CRM usage

Problem solving

Travel ability

Spanish language

Education

High school diploma

Tools

CRM system

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager in NW Arkansas to own client success. You will spend time meeting clients in the field, oversee inspections, and drive service quality across assigned accounts.

Ideal candidates have 3+ years in account management or facility services, strong communication, CRM experience, and a willingness to travel daily. This role emphasizes relationship-building and operational coordination.