Facility Solutions Manager: Client Relations & Operations

City-Wide-Facility-Solutions; Lakeland (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Training Program

Vehicle mileage allowance

Holidays & 2 weeks PTO

Company laptop

Job summary

City Wide Facility Solutions in Orlando seeks a proactive Facility Solutions Manager to lead a portfolio of commercial clients, ensuring top-quality service and growth. You will build relationships, conduct site visits, coordinate vendors, and oversee multiple projects while solving problems and driving customer satisfaction.

The role requires strong communication, organization, and the ability to work independently with local travel across the Greater Orlando area, supported by training and a

Qualifications

• Experience in account management, facilities management, property management, operations, customer success, project management, or B2B sales.
• Strong relationship-building and customer service skills.
• Ability to manage multiple projects and deadlines simultaneously.

Responsibilities

• Build and maintain relationships with commercial clients through regular communication and site visits.
• Conduct facility inspections and ensure all services meet quality standards.
• Coordinate and manage a network of service vendors and contractors.
• Proactively identify facility needs and recommend customized maintenance solutions.
• Resolve service issues quickly and professionally while maintaining high customer satisfaction.
• Manage multiple client accounts, projects, and priorities in a fast-paced environment.
• Collaborate with internal teams and service partners to ensure seamless service delivery.
• Track service performance, document inspections, and provide regular updates to clients.

Skills

Relationship-building

Customer service

Project management

Communication

Organizational skills

Independent decision-making

Tools

CRM systems

Microsoft Office

Job description

City Wide Facility Solutions in Orlando seeks a proactive Facility Solutions Manager to lead a portfolio of commercial clients, ensuring top-quality service and growth. You will build relationships, conduct site visits, coordinate vendors, and oversee multiple projects while solving problems and driving customer satisfaction.

The role requires strong communication, organization, and the ability to work independently with local travel across the Greater Orlando area, supported by training and a