Facility Solutions Manager — Client Relations & Ops Lead

City Wide Facility Solutions; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401k

Training program

Mileage allowance

Holidays & 2 weeks PTO

Company laptop

Job summary

City Wide Facility Solutions is seeking a driven Facility Solutions Manager to join our Orlando team. You will serve as the primary point of contact for a portfolio of commercial clients, ensuring facilities receive exceptional service and support.

Build strong relationships, manage vendor networks, and coordinate multiple projects to drive client satisfaction and growth. The role combines relationship management, operations, and business development in a fast-paced environment, with

Qualifications

• Strong relationship-building and customer service skills.
• Experience in account management and client success.
• Ability to manage multiple projects and deadlines simultaneously.
• Proficiency with CRM systems and Microsoft Office applications.

Responsibilities

• Serve as the primary point of contact for a portfolio of commercial clients.
• Build and maintain strong relationships through regular communication and site visits.
• Coordinate and manage a network of service vendors and contractors.
• Identify facility needs and recommend customized maintenance solutions.
• Resolve service issues quickly while maintaining customer satisfaction.
• Track service performance and provide regular updates to clients.

Skills

Relationship building

Account management

Operations management

Project management

B2B sales

CRM systems

MS Office

Tools

CRM systems

Microsoft Office

Job description

City Wide Facility Solutions is seeking a driven Facility Solutions Manager to join our Orlando team. You will serve as the primary point of contact for a portfolio of commercial clients, ensuring facilities receive exceptional service and support.

Build strong relationships, manage vendor networks, and coordinate multiple projects to drive client satisfaction and growth. The role combines relationship management, operations, and business development in a fast-paced environment, with