Orlando: Client-First Facility Solutions Manager

City Wide Facility Solutions; Winter Park (FL); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Comprehensive training

Vehicle mileage allowance

Holidays & 2 weeks PTO

Company laptop

Job summary

City Wide Facility Solutions in Orlando is seeking a driven Facility Solutions Manager to lead a portfolio of commercial clients, ensuring top-tier service and support. You will build strong client relationships, conduct site visits, coordinate vendors, and manage multiple projects with autonomy.

This role blends operations, client success, and business development to drive customer satisfaction and growth.

Qualifications

• Experience in account management, facilities or property management, operations, customer success, or B2B sales.
• Strong relationship-building and customer service skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication, problem-solving, and organizational abilities.
• Comfortable working independently and making decisions in the field.

Responsibilities

• Serve as the primary contact for a portfolio of commercial clients, ensuring service excellence.
• Build and maintain relationships with clients through regular communication and site visits.
• Coordinate and manage a network of service vendors and contractors.
• Proactively identify facility needs and recommend customized maintenance solutions.
• Resolve service issues quickly while ensuring high customer satisfaction.
• Manage multiple client accounts, projects, and priorities in a fast-paced environment.
• Collaborate with internal teams and partners to ensure seamless service delivery.
• Track service performance, document inspections, and provide updates to clients.

Skills

Account management

Facilities management

Property management

Operations

Customer success

Project management

B2B sales

Tools

CRM systems

Microsoft Office

Job description

City Wide Facility Solutions in Orlando is seeking a driven Facility Solutions Manager to lead a portfolio of commercial clients, ensuring top-tier service and support. You will build strong client relationships, conduct site visits, coordinate vendors, and manage multiple projects with autonomy.

This role blends operations, client success, and business development to drive customer satisfaction and growth.