Facility Operations Assistant, North Grounds, Summer 2026 (Student Wage)

The University of Virginia's College at Wise; University of Virginia (VA); On-site; USD 14,774 - 21,042; Part time

Benefits offered by this job

Flexible schedule

Networking opportunities

Advancement possibilities

Job summary

The University of Virginia's College at Wise is seeking a Facility Operations Assistant to enhance the customer service experience within UVA Recreation. This role involves maintaining a welcoming environment, providing customer support, and ensuring facility cleanliness.

We offer flexible scheduling with 6-12 hours per week and competitive pay starting at $13.00 per hour, along with opportunities for advancement and working special events. Join our team to gain valuable work experience in a vibrant community.

Qualifications

• Dedicate 6-12 hours/week to the success of UVA Rec.
• Available for opening/closing shifts, weekends, and academic breaks.
• Successful completion of department training is required.

Responsibilities

• Provide excellent customer service to all guests.
• Maintain cleanliness of fitness equipment and facilities.
• Assist with facility operations and safety roles.

Skills

Customer service

Proactive decision making

Emergency response

Team collaboration

Job description

Facility Operations Assistant – Job Description

Team Members Responsibility: Take Pride in being a Student Employee in the University of Virginia Department of Recreation (UVA Rec). Establish a service focused rapport and relationship with Student and Departmental Staff, Members and Guest of the Facility. Promote Exceptional Customer Service to create a positive environment for members and guests. Take Initiative, be proactive, and be confident in decision making. Be proactive and prepared to respond to all emergency situations and follow procedure/protocol for pre and post Incident/Accident. Maintain a Standard of Excellence in professionalism and cleanliness. Serve as a key link between Members, Facility Operations Supervisor, and Full-Time Staff by the enforcement of policies and procedures as set forth by the department.

Area Specific Responsibilities:

• Customer Relations/Service: Provide a quality customer-service experience to all guests entering the indoor and outdoor facility based upon departmental Core Values. Serve as information agents of UVA Rec indoor and outdoor facilities, programs, and services. Responsible for presenting a welcoming, informed, professional reception and departure culture at welcome desks. Actively monitor student, member, & guest access to UVA recreational facilities.
• Provide excellent customer service to create a positive environment for students, members, & guests; stays actively attentive to incoming and departing guests; make guests feel special and personally supported.
• Provide customer support services by lending equipment, towels, keys; renting lockers; processing guest and group exercise memberships through Innosoft Fusion.
• Consistently provide positive welcoming image of reception desks; wears visible nametags, logoed staff shirt, welcomes & thanks patrons regularly. Refers difficult transactions to either Facility Supervisor or Business Office as appropriate.
• Facility Operations: Maintain cleanliness of fitness equipment and equipment floor by completing regular cleaning rounds, adhering to Fitness Equipment Cleaning Schedule and plan. Provide cleaning service support by proactively assessing and sweeping lobby floors, vacuuming lobby walk-off mats, cleaning entrance doors & windows, cleaning and organizing reception stations, and emptying trash receptacles.
• Assist Facility Operations Supervisor with daily indoor and outdoor facility operations including opening & closing procedures and daily tasks. Support Facility Operations Supervisor with continuous maintenance and preparation of all areas including the gymnasium, multi-purpose rooms, courts, fitness rooms, and classrooms by performing room resets, event & reservation preparations, and event & reservation support.
• Maintain safety throughout the facility by fulfilling assigned safety roles including but not limited to assisting with executing Emergency Action Procedures. Adhere to and enforce University and Departmental policies and procedures.

Requirements/Qualifications

• Promote GREAT customer service in a RESPECTFUL environment.
• Dedicate 6-12 hours/week to the success of UVA Rec.
• Available for opening/closing shifts, Friday nights and/or weekends, and academic breaks.
• Successful completion of department training.
• Attend regularly scheduled Facility Service Assistant staff meetings and in-service sessions.

Expressed Benefits

• Gain Work Experience in a fun and social environment.
• Earn Money ($13.00/hour) with opportunities for advancement.
• Opportunity to work special events and receive $14.00/hour.
• Have schedule flexibility and convenience of working on Grounds.
• Meet new people and network within the University community.
• Acquire general work skills that will be useful to you after graduation.

Equal Opportunity Statement

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.