Facility & Guest Services Manager — Center Ops

Compass Group, North America; Redmond (WA); On-site; USD 82,000 - 87,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Job summary

Eurest, a Compass Group company, seeks a Facility & Guest Services Manager to lead operations in the Conference Center, Learning Center, and multi‑purpose spaces on a Microsoft campus. You will manage vendor relationships, drive SLAs, and oversee project planning and budgeting.

Joining Eurest means partnering with Microsoft stakeholders to align facilities strategy with business needs, mentoring teams, and maintaining a safe, efficient guest experience in a fast‑paced corporate environment.

Qualifications

• Bachelor’s degree.
• Hospitality experience preferred.
• Extensive experience with Microsoft Office Suite and current on Microsoft Industry Trends.
• 1-2 years of experience in operations or project management.
• 5+ years of experience leading and developing teams.
• 7-10 years’ experience in Customer Service.
• Ability to think quickly & accurately, showing initiative & sound judgment.
• Able to quickly learn new tools/software.
• Outstanding verbal and written communication skills; able to successfully collaborate with a diverse set of personalities and work styles, as well as a wide variety of teams.
• Ability to interact with all levels of business clients.
• Strong interpersonal & customer service skills.
• Comfortable communicating with a global community, i.e. various cultures & languages.
• Must be process oriented yet flexible.
• Self-motivated & adaptable. Independent, yet able to follow guidelines well.
• Organized & task driven. Strong documentation skills.

Responsibilities

• Manage the Facility & Guest Services teams, providing guidance & support while overseeing the day‑to‑day service levels.
• Coordinate multiple projects at once while prioritizing and executing tasks in a dynamic environment.
• Oversee facility operations, watching after maintenance teams, construction projects, updates & repairs.
• Coordinate with RE&S Service Providers & other facility vendors to establish efficient processes that ensure a consistent & seamless experience for guests (Tech, Catering, Furniture, Custodial, Maintenance, Security, etc.)
• Manage the Facility & Supplies Budget, including corporate credit card spending, track project costs, invoices, and capital expenses.
• Nurture long‑term relationships among associates, clients, stakeholders & other internal teams fostering a strong team alliance and encouraging high team morale.
• Continually review & assess the effectiveness & efficiency of the policy's procedures while also identifying & implementing improvements.
• Follow health, safety & security procedures, addressing & reporting all incidents & hazards immediately.
• Additional duties as assigned.
• Oversee the Facility & Guest Services teams ensuring all service‑level agreements are met.
• Ensure that staffing plans are executed thoroughly & meet the business needs, including interviewing, hiring, transferring & termination, as well as payroll, scheduling & back‑up plans.
• Perform all talent management functions for direct reports, including overseeing training plan, monitoring & managing performance, as well as establishing KPI’s & delivering performance appraisals.
• Ensure that the development & execution of each roles rhythm of business & responsibilities align with their KPI’s, & job descriptions accordingly.
• Oversee that inventory, metrics & reporting are tracked & calculated efficiently, ensuring that these can be used in business reviews to leadership.

Skills

Leadership

Project management

Customer service

Communication skills

Time management

Adaptability

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Eurest, a Compass Group company, seeks a Facility & Guest Services Manager to lead operations in the Conference Center, Learning Center, and multi‑purpose spaces on a Microsoft campus. You will manage vendor relationships, drive SLAs, and oversee project planning and budgeting.

Joining Eurest means partnering with Microsoft stakeholders to align facilities strategy with business needs, mentoring teams, and maintaining a safe, efficient guest experience in a fast‑paced corporate environment.