Front Desk Manager (Concierge) - Redmond, WA

Compass Group USA; Redmond (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA’s Eurest division in Redmond, WA seeks a Front Desk Manager (Concierge) to oversee conference center operations, guest services teams, and vendor relationships. You’ll ensure service levels meet SLAs, coordinate multiple projects, and partner with Microsoft stakeholders on strategy and day-to-day operations.

The role requires hospitality experience, strong communication, and leadership skills, with a focus on safety, budgeting, and cross-functional collaboration to deliver

Qualifications

• Hospitality experience preferred.
• Strong proficiency with Microsoft Office Suite.
• 1–2 years of experience in operations or project management.
• 5+ years of experience leading and developing teams.
• 7–10 years experience in Customer Service.
• Excellent verbal and written communication; able to collaborate across teams.

Responsibilities

• Oversee Facility & Guest Services teams to meet service levels.
• Coordinate multiple projects in a dynamic environment.
• Oversee facility operations, maintenance, updates, and repairs.
• Manage budgets and corporate spending, track costs and invoices.
• Foster strong relationships with clients, vendors, and internal teams.
• Review policies and drive continuous improvements.
• Ensure health, safety and security procedures are followed.

Skills

Leadership experience

Communication skills

Team management

Problem solving

Self-motivated & adaptable

Tools

Microsoft Office Suite

Job description

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Front Desk Manager (Concierge) - Redmond, WA

Pay Grade:14

Other Forms of Compensation:

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations?Come grow your career with Eurest.

Job Summary

The Facility & Guest Services Manager is responsible for the overall operations in the Conference Center, Learning Center and Mutli-Purpose Rooms. It manages the relationships with all supporting facility vendors to ensure the Center is always ready for Microsoft's customers. Additionally, this role oversees the Facility & Guest Services Teams and ensures all SLAs and deliverables are met. Project management, strategic planning & budget management are key elements to this role. The Facility & Guest Services Manager will partner with Compass and Microsoft stakeholders on strategy & day-to-day operations.

Essential Functions and Responsibilities:

• Manage the Facility & Guest Services teams, providing guidance & support while overseeing the day-to-day service levels.
• Coordinate multiple projects at once while prioritizing and executing tasks in a dynamic environment.
• Oversee facility operations, watching after maintenance teams, construction projects, updates & repairs.
• Coordinate with RE&S Service Providers & other facility vendors to establish efficient processes that ensure a consistent & seamless experience for guests (Tech, Catering, Furniture, Custodial, Maintenance, Security, etc.)
• Manage the Facility & Supplies Budget, including corporate credit card spending, track project costs, invoices, and capital expenses.
• Nurture long-term relationships among associates, clients, stakeholders & other internal teams fostering a strong team alliance and encouraging high team morale.
• Continually review & assess the effectiveness & efficiency of the policy's procedures while also identifying & implementing improvements.
• Follow health, safety & security procedures, addressing & reporting all incidents & hazards immediately.
• Additional duties as assigned.

Supervisory Responsibilities:

• Oversee the Facility & Guest Services teams ensuring all service-level agreements are met.
• Ensure that staffing plans are executed thoroughly & meet the business needs, including interviewing, hiring, transferring & termination, as well as payroll, scheduling & back-up plans.
• Perform all talent management functions for direct reports, including overseeing training plan, monitoring & managing performance, as well as establishing KPIs & delivering performance appraisals.
• Ensure that the development & execution of each roles rhythm of business & responsibilities align with their KPIs, & job descriptions accordingly.
• Oversee that inventory, metrics & reporting are tracked & calculated efficiently, ensuring that these can be used in business reviews to leadership.

Qualifications:

• Hospitality experience preferred.
• Extensive experience with Microsoft Office Suite and current on Microsoft Industry Trends.
• 1-2 years of experience in operations or project management.
• 5+ years of experience leading and developing teams.
• 7-10 years experience in Customer Service.
• Ability to think quickly & accurately, showing initiative & sound judgment.
• Able to quickly learn new tools/software.
• Outstanding verbal and written communication skills; able to successfully collaborate with a diverse set of personalities and work styles, as well as a wide variety of teams.
• Ability to interact with all levels of business clients.
• Comfortable communicating with a global community, i.e. various cultures & languages.
• Must be process oriented yet flexible.
• Self-motivated & adaptable. Independent, yet able to follow guidelines well.

Associates at Eurest are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland,or to be performed Remotely.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.