Front Desk Manager (Concierge) - Redmond, WA

Eurest USA; Redmond (WA); On-site; USD 82,000 - 86,500; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Health and Wellness Programs

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Job summary

Eurest USA in Redmond seeks a Facility & Guest Services Manager to oversee operations at the Conference Center and manage vendor relations. The role includes project management, strategic planning, and budget oversight.

The ideal candidate should possess a Bachelor’s degree and have substantial management experience, preferably in hospitality. The position offers a competitive salary range of $82,000 - $86,500 per year and a comprehensive benefits package.

Qualifications

• 5+ years of experience leading and developing teams.
• 1–2 years of experience in operations or project management.
• Outstanding verbal and written communication skills.

Responsibilities

• Manage the Facility & Guest Services teams, overseeing service levels.
• Coordinate multiple projects while prioritizing tasks.
• Oversee facility operations, maintenance teams, and construction projects.

Skills

Hospitality experience

Team development

Customer Service

Microsoft Office Suite

Communication skills

Problem-solving

Education

Bachelor’s degree

Job description

Compensation

Salary: $82,000 - $86,500 per year. Pay Grade: 14.

Job Summary

The Facility & Guest Services Manager is responsible for the overall operations of the Conference Center, Learning Center, and Multi‑Purpose Rooms, managing relationships with vendors, overseeing the Facility & Guest Services teams, ensuring service‑level agreements (SLAs) and deliverables are met, and handling project management, strategic planning, and budget management.

Essential Functions and Responsibilities

• Manage the Facility & Guest Services teams, providing guidance & support and overseeing day‑to‑day service levels.
• Coordinate multiple projects simultaneously while prioritizing and executing tasks in a dynamic environment.
• Oversee facility operations, including maintenance teams, construction projects, updates, and repairs.
• Coordinate with RE&S Service Providers and other facility vendors to establish efficient processes ensuring a consistent & seamless experience for guests (Tech, Catering, Furniture, Custodial, Maintenance, Security, etc.).
• Manage the Facility & Supplies budget, track project costs, invoices, and capital expenses.
• Nurture long‑term relationships among associates, clients, stakeholders & internal teams, fostering a strong team alliance and encouraging high morale.
• Continuously review & assess effectiveness & efficiency of policies and procedures, implementing improvements.
• Follow health, safety & security procedures, addressing & reporting all incidents & hazards immediately.
• Perform other duties as assigned.

Supervisory Responsibilities

• Oversee the Facility & Guest Services teams, ensuring all SLAs are met.
• Ensure staffing plans are executed and meet business needs, including interviewing, hiring, transferring, termination, payroll, scheduling, and backup plans.
• Perform all talent management functions for direct reports, including training plans, performance monitoring, and KPI delivery.
• Ensure that the development & execution of each role’s rhythm of business aligns with KPIs and job descriptions.
• Oversee inventory, metrics & reporting to provide data for business reviews with leadership.

Qualifications

• Bachelor’s degree.
• Hospitality experience preferred.
• Extensive experience with Microsoft Office Suite and current industry trends.
• 1–2 years of experience in operations or project management.
• 5+ years of experience leading and developing teams.
• 7–10 years of experience in Customer Service.
• Ability to think quickly & accurately, demonstrating initiative & sound judgment.
• Fast learning of new tools/software.
• Outstanding verbal & written communication skills; able to collaborate with diverse personalities and teams.
• Ability to interact with all levels of business clients.
• Strong interpersonal & customer service skills.
• Comfortable communicating with a global community, various cultures & languages.
• Process‑oriented yet flexible.
• Self‑motivated, adaptable, independent, yet able to follow guidelines.
• Organized, task‑driven, with strong documentation skills.

Work Environment

• Global / World Class
• Executive Level Guests
• Business Professional
• High Discretion
• Limited Access
• Rapid Evolution and Change

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Equal Opportunity Employer

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Eurest maintains a drug‑free workplace.

Applications are accepted on an ongoing basis.