Facility Coordinator

Pleasant Valley Corporation; Medina (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Culture & Positive work environment

Competitive earnings

Comprehensive benefits

Personal recognition

Individual development opportunities

Career advancement

Job summary

Pleasant Valley Corporation, a national leader in facility management and commercial construction, seeks a Facility Coordinator to be the primary contact for nationwide clients. You will resolve maintenance issues and ensure high-quality service delivery to sustain client satisfaction.

Role requires 1–3 years of related experience, strong telephone-based customer service, and basic construction knowledge. This onsite position is based in Medina, OH, with responsibilities across multiple

Qualifications

• One to three years of related experience with a high school diploma or equivalent.
• At least one year resolving client issues in facilities management or call centers.
• Strong telephone-based customer service and basic construction knowledge a plus.

Responsibilities

• Respond to client maintenance requests and assess concerns; follow procedures to resolve issues.
• Create work orders, solicit bids, and manage service agreements with vendors.
• Manage an average of 50–70 open work orders concurrently; close about 5 per day.
• Maintain communication with vendors and document progress using PVC Connect and the Customer Portal.
• Follow company guidelines, monitor vendor performance, and ensure timely project delivery.

Skills

Telephone-Based Customer Service

Technical Proficiency

Construction knowledge

Education

High School Diploma / GED or college certificate

Tools

CRM Software

Data Entry

Scheduling

Reporting

Job description

Join one of the nation's rapidly expanding leaders in Facility Management and Commercial Construction! PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Facility Management, Construction, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

We Offer

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

Shift

Mon - Fri | 8:30a - 5:00p

Work Location

Onsite - Medina, OH; Akron, OH

Division

Facilities Management

Team

National Accounts OR Specialty Services

Reports To

National Account Operations Manager or Specialty Services Operations Manager

Job Purpose

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Requirements

• One to three years of related experience and a high school diploma, GED, or college certificate required.
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.

Do YOU have these qualities?