Operations Manager, Facilities Management

Pleasant Valley Corporation; Naples (FL); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Culture & environment

Competitive earnings

Benefits

Recognition

Development opportunities

Career advancement

Job summary

Pleasant Valley Corporation is seeking a National Accounts Operations Manager to lead an operations team responsible for resolving facilities maintenance issues promptly and cost-effectively. The role oversees a portfolio of national accounts, drives service excellence, and maintains strong client and vendor relationships.

The ideal candidate will have 5–7 years in commercial facilities management, a Bachelor’s degree preferred, and PMP certification with Six Sigma or similar credentials.

Qualifications

• Bachelor’s degree in Business Administration preferred or 7–9 years of related experience without a degree.
• Minimum 5 years in commercial facilities/property management with success in leading customer service teams.
• PM/PMO experience and CRM software proficiency.
• PMP required; Six Sigma or similar certification preferred.

Responsibilities

• Lead an operations team to deliver high-quality service for assigned accounts, meeting company and client objectives while achieving KPIs.
• Manage revenues ranging from $1M–$15M across five to seven national accounts in a multi-state, multi-location market.
• Drive growth targets in sales volume and profitability across multiple national accounts.

Skills

CRM software

Project leadership

Customer service

Data analysis

Vendor management

Education

Bachelor’s degree in Business Administration

PMP certification

Six Sigma certification

Tools

Microsoft Excel

Scheduling software

Reporting tools

Job description

National Accounts Operations Manager

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

National Accounts Operations Manager

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

Pleasant Valley Corporation a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

We Offer

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

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Shift

M-F | 8:30a – 5:00p

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Work Location

Onsite – Medina, Ohio

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Division

Facilities Management

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Team

National Accounts

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Reports To

VP or Director

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Job Purpose

The National Accounts Operations Manager is responsible for leading an operations team dedicated to resolving clients' facility maintenance issues promptly and cost-effectively. This role ensures the efficient delivery of services across a portfolio of assigned accounts, fostering strong customer and vendor relationships while achieving service excellence and operational goals. The manager will drive team performance, streamline processes, and maintain high standards of client satisfaction and operational efficiency.

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Responsibilities

• Manage Operations and Client Services : Lead an operations team to deliver high-quality service for assigned accounts, ensuring both company and client objectives are met while addressing workflow targets and service-level KPIs.
• Manages total revenues: ranging from $1M - $15M with the average expected between $4M - $7M with responsibility for five to seven key national accounts in a multi-state, multi-location market.
• Achieve Financial and Strategic Goals: Meet annual growth targets in sales volume and profitability, managing revenues between $1M - $15M across multiple key national accounts, and help clients identify opportunities for process improvement.
• Handle Work Orders and Escalations: Oversee account communications, assign work orders based on urgency and availability, and resolve vendor price discrepancies and escalations, ensuring timely and effective customer service.
• Authorize Subcontractor Bids: Review and authorize subcontractor bids up to $100,000, ensuring accuracy, cost verification, and compliance with scope and terms before submission to clients.
• Supervise and Train Team Members: Directly supervise up to five employees (Project Managers and/or Facility Coordinators), conduct operational training during onboarding and ongoing support, and lead regular team meetings and team-building events.

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Requirements

• Experience and Education: 5-7 years of related experience with a Bachelor's degree in Business Administration preferred, or 7-9 years of related experience without a degree.
• Relevant Experience: Minimum 5 years in commercial facilities/property management, with proven success in resolving client problems and leading customer service teams.
• Technical Skills: Strong proficiency in CRM software, data entry, scheduling, reporting, and knowledge in commercial construction and general trades.
• Certifications: Project Management Professional (PMP) required; Six Sigma or similar certification preferred.

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Do YOU have these qualities?

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