Facility Coordinator

Pleasant Valley Corporation; Medina (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive earnings

Comprehensive benefits

Career advancement opportunities

Positive work environment

Job summary

Pleasant Valley Corporation, a leading facility management and commercial construction firm, seeks a Facility Coordinator in Medina, OH. You will be the primary contact for nationwide clients, addressing maintenance issues and coordinating services to ensure client satisfaction.

The role focuses on vendor management, work-order lifecycle, and clear communication using PVC Connect and a client portal. On-site duties in Medina and Akron are required, with strong customer-service and CRM skills

Qualifications

• One to three years of related experience and a high school diploma, GED, or college certificate are required.
• At least one year of experience resolving client issues within facilities management or a service business.
• Telephone-based customer service skills demonstrated in prior roles.
• Strong computer skills with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.

Responsibilities

• Promptly respond to client maintenance requests and resolve issues through the work order life cycle.
• Create work orders, solicit bids, and manage service agreements and vendors for maintenance problems to ensure quality service.
• Manage an average of 50 to 70 open work orders concurrently and close about 5 per day.
• Maintain ongoing communication with vendors, document progress, and ensure customer satisfaction using PVC Connect and Customer Portal.
• Follow company procedures, monitor vendor performance, and ensure timely, quality project delivery.

Skills

Telephone support

Customer service

CRM software

Data entry

Scheduling & reporting

Education

High school diploma or GED

Tools

CRM systems

Job description

Facility Coordinator

Join one of the nation's rapidly expanding leaders in Facility Management and Commercial Construction!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Facility Management, Construction, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

• Shift: Mon - Fri | 8:30a – 5:00p
• Work Location: Onsite - Medina, OH; Akron, OH
• Division: Facilities Management
• Team: National Accounts OR Specialty Services
• Reports To: National Account Operations Manager or Specialty Services Operations Manager

Job Purpose

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

Requirements

• One to three years of related experience and a high school diploma, GED, or college certificate required.
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.