HVAC Coordinator

Pleasant Valley Corporation; Medina Township (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive earnings

Comprehensive benefits

Career development

Personal recognition

Development opportunities

Clear career path

Job summary

Pleasant Valley Corporation is seeking an HVAC Coordinator to serve as the primary contact for customers needing HVAC service and maintenance. You will coordinate work orders from initial request through completion, scheduling technicians, reviewing quotes, and maintaining clear communication with customers and vendors.

You will ensure accurate, timely service with high customer satisfaction while managing multiple requests in a fast-paced environment at our Medina, Ohio site.

Qualifications

• High school diploma or GED required.
• 1–3 years in HVAC, facilities, or related coordination roles preferred.
• Experience coordinating HVAC service calls and vendors is strongly preferred.
• Experience reviewing quotes, proposals or invoices is a plus.
• Experience with work-order management, CRM, scheduling, or dispatch software is preferred.

Responsibilities

• Coordinate HVAC services by scheduling technicians, subcontractors, or vendors and communicating scope of work and expectations.
• Obtain and review quotes for repairs, maintenance, and replacement work and secure customer approvals.
• Maintain timely communication with customers and service providers regarding scheduling, status, delays, and recommendations.
• Track open work orders, address delays, and review documentation to ensure quality and customer satisfaction.
• Maintain accurate notes, quotes, approvals, and updates in PVC Connect and the Customer Portal while handling multiple requests efficiently.

Skills

HVAC coordination

Scheduling

Vendor management

Customer service

CRM systems

Communication

Education

High school diploma or GED

Tools

Work-order management

Scheduling software

CRM software

Job description

HVAC Coordinator

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

Shift

M-F | 8:30a – 5:00p

Work Location

Onsite – Medina, Ohio

Division

Facilities Management

Team

HVAC

Reports To

Senior Project Manager

Job Purpose

The HVAC Coordinator serves as the primary point of contact for customers requiring HVAC service and maintenance. This role coordinates HVAC work orders from initial request through completion by scheduling service providers, obtaining and reviewing quotes, monitoring work progress, and maintaining clear communication with customers and vendors. The HVAC Coordinator ensures HVAC services are completed accurately, efficiently, and on time while maintaining high standards of customer satisfaction.

Responsibilities

• Coordinate HVAC Services: Assess service needs and coordinate qualified HVAC technicians, subcontractors, or vendors, including scheduling service calls and communicating scope of work, site requirements, and customer expectations.
• Manage Quotes & Approvals: Obtain and review quotes for HVAC repairs, maintenance, and replacement work, source qualified vendors as needed, and secure required customer approvals.
• Manage Customer & Vendor Communication: Maintain timely communication with customers and service providers regarding scheduling, service status, delays, recommendations, and completion while building effective working relationships.
• Monitor Work Orders: Track open work orders, proactively address service delays or issues, and review completed service documentation to ensure work is completed accurately and to the customer's satisfaction.
• Maintain Documentation & Priorities: Maintain accurate work-order notes, quotes, approvals, service updates, and completion details in PVC Connect and the Customer Portal while managing multiple requests in a fast-paced environment and meeting established productivity and service standards.

Requirements

• Education: High school diploma or GED required.
• Related Experience: One to three years of experience in HVAC, facilities management, property management, service coordination, dispatch, or a fast-paced customer service environment preferred.
• HVAC Coordination: Previous experience coordinating HVAC service calls, technicians, or subcontractors preferred, with a working knowledge of HVAC systems, terminology, preventive maintenance, and common service and repair needs strongly preferred.
• Quote & Invoice Review: Experience reviewing service quotes, proposals, or invoices is a plus.
• Technology Skills: Experience using work-order management, CRM, scheduling, or dispatch software preferred.

Do YOU have these qualities?