Facilities Work Order & CMMS Coordinator

Columbus State University; Columbus (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

Albany State University is seeking a Work Control Coordinator to manage maintenance requests, coordinate scheduling, and oversee CMMS documentation. You will liaise between campus customers, Facilities Management staff, contractors, and leadership to ensure timely completion of work orders.

The role requires strong organizational and communication skills, experience with CMMS, and the ability to analyze data and prioritize work safely.

Qualifications

• High school diploma or GED.
• Three years of experience in facilities maintenance, work management, customer service, operations coordination, or related field.
• Experience using CMMS or work order management software.
• Proficiency with Microsoft Office, especially Excel, Word and Outlook.
• Experience in higher education, healthcare, government, or large institutional environment.
• Knowledge of building systems, maintenance operations, and construction practices.
• Experience with preventive maintenance planning and asset management.

Responsibilities

• Receive, review, prioritize, and process maintenance and service requests from university departments, faculty, staff, students, and campus stakeholders.
• Create and assign work orders through the CMMS.
• Coordinate daily, weekly, and long-range scheduling of maintenance, repair, and preventive maintenance activities.
• Dispatch work orders to trades personnel, contractors, and facilities staff.
• Monitor work order status and ensure timely completion of tasks.
• Communicate with customers regarding progress, scheduling, delays, and completion.
• Evaluate service requests and determine priorities based on safety and institutional impact.
• Coordinate emergency maintenance responses and urgent repair requests.
• Maintain records related to labor, materials, equipment usage, and work history.
• Generate reports and analyze KPIs, backlog, response times, and workforce utilization.
• Assist in planning preventive maintenance programs and facility maintenance schedules.
• Support facilities projects by coordinating activities among departments and vendors.
• Ensure compliance with university policies, safety regulations, and procedures.
• Monitor contractor activities and maintain documentation for contracted services.
• Recommend process improvements to enhance efficiency and customer service.

Skills

Organizational skills

Administrative skills

Customer service

Interpersonal skills

Oral communication

Written communication

Prioritization

Analytical thinking

Recordkeeping

Report preparation

Collaboration with trades

Education

High school diploma or GED

Associate degree in Facilities Management or related field

Tools

CMMS software

Microsoft Office (Excel, Word, Outlook)

Scheduling systems

Job description

Albany State University is seeking a Work Control Coordinator to manage maintenance requests, coordinate scheduling, and oversee CMMS documentation. You will liaise between campus customers, Facilities Management staff, contractors, and leadership to ensure timely completion of work orders.

The role requires strong organizational and communication skills, experience with CMMS, and the ability to analyze data and prioritize work safely.