Maintenance Operations Scheduler

Albany State University; Albany (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

Albany State University seeks a proactive Work Control Coordinator to manage maintenance requests, prioritize tasks, and maintain the CMMS. You will act as liaison among campus customers, Facilities Management staff, contractors, and leadership to ensure timely work order completion.

High school diploma or GED required with 3 years of relevant experience; CMMS proficiency and strong organizational skills are essential.

Qualifications

• High school diploma or GED.
• Three (3) years of experience in facilities maintenance, work management, customer service, operations coordination, or a related field.
• Experience using computerized maintenance management systems (CMMS) or work order management software.
• Proficiency with Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Strong organizational and administrative skills.

Responsibilities

• Receive, review, prioritize, and process maintenance and service requests from university departments, faculty, staff, students, and campus stakeholders.
• Create and assign work orders through the Computerized Maintenance Management System (CMMS).
• Coordinate daily, weekly, and long-range scheduling of maintenance, repair, and preventive maintenance activities.
• Dispatch work orders to appropriate trades personnel, contractors, and facilities staff.
• Monitor work order status and ensure timely completion of assigned tasks.
• Communicate with customers regarding work order progress, scheduling, delays, and completion.
• Evaluate service requests and determine priorities based on safety, operational needs, and institutional impact.
• Coordinate emergency maintenance responses and urgent repair requests.
• Maintain accurate records related to labor, materials, equipment usage, and work order history.
• Generate reports and analyze key performance indicators, including backlog, response times, and workforce utilization.
• Assist in planning preventive maintenance programs and facility maintenance schedules.
• Support facilities projects by coordinating work activities among multiple departments and vendors.
• Ensure compliance with university policies, safety regulations, and departmental procedures.
• Monitor contractor activities and maintain documentation related to contracted services.
• Recommend process improvements to enhance efficiency, customer service, and operational effectiveness.

Skills

CMMS experience

Microsoft Office

Organizational skills

Communication skills

Education

High school diploma or GED

Associate degree in Facilities Management

Tools

CMMS software

Job description

Albany State University seeks a proactive Work Control Coordinator to manage maintenance requests, prioritize tasks, and maintain the CMMS. You will act as liaison among campus customers, Facilities Management staff, contractors, and leadership to ensure timely work order completion.

High school diploma or GED required with 3 years of relevant experience; CMMS proficiency and strong organizational skills are essential.