Work Control Coordinator

Albany State University; Albany (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

Albany State University seeks a proactive Work Control Coordinator to manage maintenance requests, prioritize tasks, and maintain the CMMS. You will act as liaison among campus customers, Facilities Management staff, contractors, and leadership to ensure timely work order completion.

High school diploma or GED required with 3 years of relevant experience; CMMS proficiency and strong organizational skills are essential.

Qualifications

• High school diploma or GED.
• Three (3) years of experience in facilities maintenance, work management, customer service, operations coordination, or a related field.
• Experience using computerized maintenance management systems (CMMS) or work order management software.
• Proficiency with Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Strong organizational and administrative skills.

Responsibilities

• Receive, review, prioritize, and process maintenance and service requests from university departments, faculty, staff, students, and campus stakeholders.
• Create and assign work orders through the Computerized Maintenance Management System (CMMS).
• Coordinate daily, weekly, and long-range scheduling of maintenance, repair, and preventive maintenance activities.
• Dispatch work orders to appropriate trades personnel, contractors, and facilities staff.
• Monitor work order status and ensure timely completion of assigned tasks.
• Communicate with customers regarding work order progress, scheduling, delays, and completion.
• Evaluate service requests and determine priorities based on safety, operational needs, and institutional impact.
• Coordinate emergency maintenance responses and urgent repair requests.
• Maintain accurate records related to labor, materials, equipment usage, and work order history.
• Generate reports and analyze key performance indicators, including backlog, response times, and workforce utilization.
• Assist in planning preventive maintenance programs and facility maintenance schedules.
• Support facilities projects by coordinating work activities among multiple departments and vendors.
• Ensure compliance with university policies, safety regulations, and departmental procedures.
• Monitor contractor activities and maintain documentation related to contracted services.
• Recommend process improvements to enhance efficiency, customer service, and operational effectiveness.

Skills

CMMS experience

Microsoft Office

Organizational skills

Communication skills

Education

High school diploma or GED

Associate degree in Facilities Management

Tools

CMMS software

Job description

Work Control Coordinator

Job Title: Work Control Coordinator

Location: Albany State Rec. Location

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 303516

About Us

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Location

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 209.

Job Summary

The Work Control Coordinator is responsible for receiving, processing, prioritizing, scheduling, and monitoring maintenance and service requests for university facilities. This position serves as the primary liaison between campus customers, Facilities Management staff, contractors, and departmental leadership to ensure timely and effective completion of work orders. The coordinator maintains the computerized maintenance management system (CMMS), tracks work performance, and supports operational planning and reporting.

Sponsorship is not available for this position.

Responsibilities

• Receive, review, prioritize, and process maintenance and service requests from university departments, faculty, staff, students, and campus stakeholders.
• Create and assign work orders through the Computerized Maintenance Management System (CMMS).
• Coordinate daily, weekly, and long-range scheduling of maintenance, repair, and preventive maintenance activities.
• Dispatch work orders to appropriate trades personnel, contractors, and facilities staff.
• Monitor work order status and ensure timely completion of assigned tasks.
• Communicate with customers regarding work order progress, scheduling, delays, and completion.
• Evaluate service requests and determine priorities based on safety, operational needs, and institutional impact.
• Coordinate emergency maintenance responses and urgent repair requests.
• Maintain accurate records related to labor, materials, equipment usage, and work order history.
• Generate reports and analyze key performance indicators, including backlog, response times, and workforce utilization.
• Assist in planning preventive maintenance programs and facility maintenance schedules.
• Support facilities projects by coordinating work activities among multiple departments and vendors.
• Ensure compliance with university policies, safety regulations, and departmental procedures.
• Monitor contractor activities and maintain documentation related to contracted services.
• Recommend process improvements to enhance efficiency, customer service, and operational effectiveness.
• Performs other duties as assigned by the supervisor.

Required Qualifications

High school diploma or GED;

Three (3) years of experience in facilities maintenance, work management, customer service, operations coordination, or a related field.

Experience using computerized maintenance management systems (CMMS) or work order management software.

Proficiency with Microsoft Office Suite, particularly Excel, Word, and Outlook.

Strong organizational and administrative skills.

Preferred Qualifications

Associate degree in Facilities Management, Business Administration, Construction Management, or related field.

Experience in a higher education, healthcare, government, or large institutional environment.

Knowledge of building systems, maintenance operations, and construction practices.

Experience with preventive maintenance planning and asset management programs.

Proposed Salary

Salary is commensurate with training and experience.

Required Documents to Attach

Cover letter.

Resume.

A list of at least 3 professional references with their contact information.

Knowledge, Skills, & Abilities

• Knowledge of facilities maintenance processes, building systems, and work order management practices.
• Ability to prioritize multiple assignments in a fast-paced environment.
• Strong customer service and interpersonal skills.
• Excellent oral and written communication abilities.
• Ability to analyze information and make sound decisions regarding work priorities.
• Strong attention to detail and recordkeeping skills.
• Ability to prepare reports and analyze operational data.
• Ability to work collaboratively with skilled trades personnel, contractors, and campus stakeholders.
• Proficiency with CMMS software, data entry, and scheduling systems.

Contact Information

For more information or questions about a job posting, please contact the Office of Human Resources at [phone], or by email at [e-mail]. For technical support, please call the USG Service Desk at [phone], or by email at [e-mail].

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

• Excellence
  We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.
• Respect
  We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions.
• Community
  We strive to build community and value a good mindset.
• Teamwork
  We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.
• Learning
  We cultivate a practice of global pedagogies in a learning environment.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.

Certain positions may also require the selected candidate to submit to or have:

• a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
• a motor vehicle report for positions that require driving an Albany State University vehicle
• a successful pre-employment drug test

Equal Employment Opportunity

Albany State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, working, and studying. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the ASU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the ASU community. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at [phone]. For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.

Other Information

Other Qualifications

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to occasionally walk across campus to assess work requests and coordinate activities.
• Ability to lift up to 20 pounds occasionally.
• Ability to communicate effectively in person, by telephone, and electronically.

Working Conditions

• Primarily office-based environment within a Facilities Management department.
• Frequent interaction with faculty, staff, students, contractors, and maintenance personnel.
• May be required to respond to after-hours emergencies or support critical campus operations during weather events or other emergencies.