Facilities & Technology Operations Manager

Ullico; Bethesda (MD); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health/Dental/Vision

Pension

401K

Health Savings Account

Life Insurance

Paid Time Off

Job summary

Ullico Inc. in Bethesda, MD is seeking a Business Operations Manager to support day-to-day administrative and operational functions of the Technology and Facilities departments.

You will coordinate calendars, meetings, budgeting, and vendor relations while driving process improvements and governance initiatives. The role partners with department leadership and external stakeholders to ensure timely follow-up, clear documentation, and effective service delivery.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Information Systems, Management, or a related field.
• 5-7 years of progressive experience supporting business operations, administrative operations, project coordination, facilities, technology, or related functions.
• Experience coordinating multiple projects, priorities, timelines, and stakeholders in a fast-paced environment.
• Experience working with vendors, contracts, purchase requests, invoices, budgets, or related operational processes.
• Strong organizational, planning, and follow-through skills with exceptional attention to detail.
• Excellent written and verbal communication skills, including the ability to prepare reports, presentations, meeting materials, and correspondence.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.

Responsibilities

• Coordinate day-to-day administrative and operational activities for the Technology and Facilities departments, including calendars, leadership meetings, and events.
• Assist with planning, organizing, and tracking departmental priorities, initiatives, timelines, milestones, deliverables, and follow-up tasks.
• Prepare and maintain meeting agendas, presentations, reports, dashboards, performance metrics, procedures, and documentation.
• Support departmental communications, change management, technology training, and onboarding activities.
• Assist with departmental budget and expense tracking, invoice processing, purchase requests, vendor payments, cost allocation, and related records.
• Coordinate vendor meetings, contracts, renewals, service agreements, software licenses, and bids as directed by senior leadership.
• Coordinate workspace requests, facilities logistics, maintenance, and related administrative support work.
• Assist with data governance initiatives, data stewardship, governance items, and data quality/compliance efforts.
• Assist with technology asset inventory, hardware orders, software renewals, and procurement.
• Identify opportunities to improve departmental processes, operations, and service delivery.

Skills

Vendor management

Project coordination

Operational process improvement

Communication skills

Independent work

Education

Bachelor's degree in Business Administration, Operations Management, Information Systems, Management, or related field

Tools

Microsoft Office Suite

Job description

Ullico Inc. in Bethesda, MD is seeking a Business Operations Manager to support day-to-day administrative and operational functions of the Technology and Facilities departments.

You will coordinate calendars, meetings, budgeting, and vendor relations while driving process improvements and governance initiatives. The role partners with department leadership and external stakeholders to ensure timely follow-up, clear documentation, and effective service delivery.