Business Operations Manager (Facilities)

ullico inc.; Bethesda (MD); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health/Dental/Vision

Pension

401K

Health Savings Account

Life Insurance

Paid Time Off

Job summary

Ullico Inc. in Bethesda, MD is seeking a Business Operations Manager to support day-to-day admin and operations for Technology and Facilities.

You will coordinate calendars, meetings, budgets, vendor relationships, and data governance initiatives while maintaining essential documentation. The role partners with department leadership to ensure timely follow-up, process improvements, and efficient service delivery.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Information Systems, Management, or a related field.
• 5–7 years of progressive experience supporting business operations, administrative operations, project coordination, facilities, technology, or related functions.
• Experience coordinating multiple projects, priorities, timelines, and stakeholders in a fast-paced environment.
• Experience working with vendors, contracts, purchase requests, invoices, budgets, or related operational processes.
• Strong organizational, planning, and follow-through skills with exceptional attention to detail.
• Excellent written and verbal communication skills, including the ability to prepare reports, presentations, meeting materials, and correspondence.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
• Demonstrated ability to manage sensitive and confidential information with professionalism and discretion.

Responsibilities

• Coordinate day-to-day administrative and operational activities for Technology and Facilities, including calendars, leadership meetings, travel, conferences, and events.
• Assist with planning, organizing, and tracking departmental priorities, initiatives, timelines, milestones, deliverables, and action items.
• Prepare and maintain meeting agendas, reports, dashboards, performance metrics, and operational records.
• Support communications, change management, technology training sessions, and onboarding for new team members.
• Assist with departmental budget, expense tracking, invoices, budgets, and vendor payments.
• Coordinate vendor meetings, contract renewals, service agreements, software licenses, maintenance contracts, and bids.
• Coordinate workspace requests, facilities logistics, maintenance, and office improvement projects.
• Support data governance initiatives, data stewardship, and data quality efforts.
• Assist with technology asset inventory, hardware orders, software renewals, and procurement.

Skills

Organizational skills

Planning

Attention to detail

Written/verbal communication

Vendor management

MS Office proficiency

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Ullico Inc. is actively recruitinga Business Operations Manager to join our Facilities department in Bethesda, MD. The Business Operations Manager supports the day-to-day administrative and operational functions of the Technology and Facilities departments. This role coordinates departmental priorities, projects, meetings, vendors, budgets, facilities activities, technology assets, and data governance initiatives while maintaining key documentation and operational records. The position works closely with department leadership and internal and external partners to ensure effective coordination, timely follow-up, and continuous improvement of departmental processes and service delivery.

• Coordinate day-to-day administrative and operational activities for the Technology and Facilities departments, including departmental calendars, leadership meetings, recurring operational reviews, travel, conferences, and departmental events.
• Assist with planning, organizing, and tracking departmental priorities, initiatives, projects, timelines, milestones, deliverables, assigned action items, and follow-up tasks.
• Prepare and maintain meeting agendas, presentations, reports, meeting summaries, operational dashboards, performance metrics, procedures, departmental documentation, and operational records.
• Support departmental communications, change management efforts, technology training sessions, workplace communications, and onboarding activities for new team members.
• Assist with departmental budget and expense tracking, invoice processing, purchase requests, vendor payments, cost allocation, bill reconciliation, and related financial records.
• Coordinate vendor meetings, contract renewals, service agreements, software licenses, maintenance contracts, facilities vendors, and bids for select services as directed by the SVP of IT.
• Coordinate workspace requests, facilities logistics, maintenance requests, office improvement projects, emergency preparedness activities, storage records, and related administrative support work.
• Assist with data governance initiatives, including coordination of data stewardship activities, documentation of data-related processes, tracking of governance action items, and support for data quality, retention, and compliance efforts.
• Assist with technology asset inventory, equipment tracking, hardware orders, software renewals, and technology procurement.
• Identify and recommend opportunities to improve departmental processes, organization, service delivery, and internal operations.
• Perform other similar and related duties as required.

• Bachelor's degree in Business Administration, Operations Management, Information Systems, Management, or a related field.
• 5-7 years of progressive experience supporting business operations, administrative operations, project coordination, facilities, technology, or related functions.
• Experience coordinating multiple projects, priorities, timelines, and stakeholders in a fast-paced environment.
• Experience working with vendors, contracts, purchase requests, invoices, budgets, or related operational processes.
• Strong organizational, planning, and follow-through skills with exceptional attention to detail.
• Excellent written and verbal communication skills, including the ability to prepare reports, presentations, meeting materials, and correspondence.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
• Demonstrated ability to manage sensitive and confidential information with professionalism and discretion.
• Strong problem-solving skills with the ability to identify process improvement opportunities and implement effective solutions.
• Ability to work independently while building strong collaborative relationships across departments.

For over 95 years, Ullico, the only labor-owned insurance and investment company, has been a proud partner of the labor movement. From insurance products for members, leaders and employers, to investments that have created thousands of union jobs, our customers continue to count on Ullico to protect them.The Ullico Inc. family of companies includes The Union Labor Life Insurance Company; Ullico Casualty Group, Inc.; Ullico Investment Company, Inc.; and Ullico Investment Advisors, Inc. Visit www.ullico.com.

We offer a competitive starting salary and an outstanding benefits package including:

• Health/Dental/Vision
• Pension
• 401K
• Health Savings Account
• Life Insurance
• Paid Time Off

Ullico is an Equal Opportunity Employer. This organization participates in E-Verify.

The job posting will expire or renew after 30 days.