Facilities Support & Work Order Coordinator

Divisions Maintenance Group; Cincinnati (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health coverage day 1

401K match

Caregiver leave

EAP program

Paid time off

Job summary

Divisions Maintenance Group is seeking a Customer Support Associate to provide operational and administrative support for facility-related service requests. You will receive requests, coordinate work order activity, and assist service delivery through internal systems and provider networks.

The role focuses on maintaining the work order lifecycle, reviewing incoming requests, creating and updating work orders, and ensuring timely service.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–2 years of experience in administrative support, operations support, service coordination, or customer service roles.
• Experience using work order management systems or ticketing platforms preferred.
• Strong organizational and prioritization skills with the ability to manage multiple requests.
• Strong attention to detail and ability to maintain accurate records.

Responsibilities

• Receive, review, and process facility‑related service requests through shared inboxes and internal systems.
• Create, update, and track work orders within the facilities management system.
• Monitor open work orders and ensure information, notes, and status updates are documented.
• Assist with closing work orders and ensure service documentation is complete.
• Coordinate with Account Executives to confirm scheduling, service delivery, and completion of assigned work orders.
• Follow up with internal stakeholders to obtain service updates or confirmation of completed work.
• Route vendor questions or service issues to the appropriate internal contacts.
• Escalate service issues or delays according to established procedures.
• Review incoming requests to determine appropriate next steps and routing.
• Follow established processes for request handling, work order creation, and issue escalation.
• Assist with maintaining service responsiveness by ensuring requests are processed and documented accurately.
• Support internal teams in maintaining visibility into service activity and work order status.
• Document communications, updates, and actions taken within internal systems.
• Maintain accurate records related to service requests and work order activity.
• Assist with related general administrative support.
• Other duties as assigned by management.

Skills

Administrative support

Organization

Communication

Detail-oriented

Multitasking

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Ticketing systems

Facilities management software

Email platforms

Job description

Divisions Maintenance Group is seeking a Customer Support Associate to provide operational and administrative support for facility-related service requests. You will receive requests, coordinate work order activity, and assist service delivery through internal systems and provider networks.

The role focuses on maintaining the work order lifecycle, reviewing incoming requests, creating and updating work orders, and ensuring timely service.