Facilities Operations & Work Order Coordinator

Quiet Capital; Cincinnati (OH); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health coverage

401K match

Caregiver leave

Employee assistance program

Volunteer time off

Job summary

Divisions Maintenance Group is seeking a Customer Support Associate to provide operational and administrative support for facility-related service requests, coordinate work orders, and assist with service delivery.

You will review requests, create and update work orders, track status, and ensure documentation is complete, while collaborating with internal teams and external vendors to keep facilities operations reliable.

Qualifications

• 1–2 years of administrative or operations support experience.
• Experience using work order or ticketing systems.
• Strong organizational and prioritization skills.
• Excellent written and verbal communication.

Responsibilities

• Receive, review, and process facility-related service requests.
• Create, update, and track work orders in the facilities system.
• Coordinate with Account Executives on scheduling and delivery of services.
• Escalate issues per established procedures.
• Document communications and update records in internal systems.

Skills

Organizational skills

Time management

Attention to detail

Written and verbal communication

Problem solving

Documentation

Multitasking

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

Work order systems

Ticketing platforms

MS Office

Internal systems

Job description

Divisions Maintenance Group is seeking a Customer Support Associate to provide operational and administrative support for facility-related service requests, coordinate work orders, and assist with service delivery.

You will review requests, create and update work orders, track status, and ensure documentation is complete, while collaborating with internal teams and external vendors to keep facilities operations reliable.