Facilities Service & Work Order Coordinator

Divisions Maintenance Group; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Divisions Maintenance Group is seeking a Customer Support Associate to provide operational and administrative support for facility-related service requests. You will handle requests, coordinate work orders, and assist with service delivery through internal systems and provider networks.

The role emphasizes processing and documenting work orders, maintaining records, and collaborating with internal teams to ensure timely and reliable facilities operations.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–2 years of experience in administrative/support roles such as operations, service coordination, or customer service.
• Experience using work order management systems or ticketing platforms preferred.
• Strong organizational and prioritization skills with the ability to manage multiple requests.
• Strong attention to detail and ability to maintain accurate records.
• Ability to follow processes and maintain service quality with good written and verbal communication.

Responsibilities

• Receive, review, and process facility‑related service requests.
• Create, update, and track work orders in the facilities management system.
• Monitor open work orders and document status updates.
• Assist with closing work orders and ensuring service documentation is complete.
• Coordinate scheduling with Account Executives and service providers.
• Escalate issues per established procedures.
• Review incoming requests to determine next steps and routing.
• Maintain visibility into service activity and work order status.
• Document communications and actions in internal systems.

Skills

Organizational skills

Communication

Attention to detail

Multitasking

Independent work

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Work order management systems

Ticketing platforms

Job description

Divisions Maintenance Group is seeking a Customer Support Associate to provide operational and administrative support for facility-related service requests. You will handle requests, coordinate work orders, and assist with service delivery through internal systems and provider networks.

The role emphasizes processing and documenting work orders, maintaining records, and collaborating with internal teams to ensure timely and reliable facilities operations.