Facilities Support & Front Desk Assistant

ISS Facilities Services; Shrewsbury (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

ISS Facilities Services is seeking a Facilities Assistant to join our team and support the Assistant Facilities Manager across on-site operations. The role emphasizes delivering a positive day-to-day service, welcoming visitors, and maintaining high standards of safety and compliance.

You will help coordinate front-of-house activities, assist with audits and administrative tasks, and contribute to the smooth running of facilities management across the site.

Qualifications

• Experience working with customers and soft services.
• Proficient in Microsoft Office applications.
• Strong communication skills at all levels.
• Ideally experience with compliance checks; training provided.
• Positive attitude with a can-do mindset.
• Ability to support low to medium-risk projects.
• Strong organisational and administrative skills.

Responsibilities

• Provide front-of-house support, welcoming visitors and directing or supporting them appropriately.
• Ensure security procedures are followed and support security-related compliance activities.
• Deliver support services including porterage, meeting room management and management of the Facilities Management mailbox.
• Conduct inductions for new starters, including Health & Safety and environmental inductions.
• Log, facilitate and oversee reactive maintenance and planned preventative maintenance (PPM) visits.
• Support environmental and HSEQ compliance standards and assist with associated activities.
• Assist with traffic management plans, fire risk assessments and water hygiene arrangements where appropriate.
• Complete and support audits, including security audits, and provide general administrative support to the team.

Skills

Customer service

Soft services

MS Office

Communication skills

Compliance checks

Project support

Organisational skills

Job description

ISS Facilities Services is seeking a Facilities Assistant to join our team and support the Assistant Facilities Manager across on-site operations. The role emphasizes delivering a positive day-to-day service, welcoming visitors, and maintaining high standards of safety and compliance.

You will help coordinate front-of-house activities, assist with audits and administrative tasks, and contribute to the smooth running of facilities management across the site.