Facilities Services Coordinator — Client & Operations Lead

BGIS; New York (NY); On-site; USD 30,307 - 41,328; Full time

Job summary

BGIS is seeking a Facility Services Coordinator in New York City, NY. The role involves serving as the first point of contact for clients, coordinating room bookings, and supporting the internal site management team with various facilities-related requests.

Responsibilities include greeting visitors, handling mail and deliveries, assisting with access cards, invoicing, data entry, and basic maintenance tasks. Strong customer service and MS Office skills are essential.

Qualifications

• Strong demonstrated experience in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Proficient in Word, Excel, Outlook and Internet access; good keyboard skills, speed and accuracy.

Responsibilities

• Meet and greet clients and visitors.
• Act as first point of contact for incoming inquiries and room bookings.
• Assist site management by handling client requests and coordinating with internal teams.
• Escort visitors/contractors as needed and manage mail/courier deliveries.
• Support meeting room requirements including reconfigurations and catering provisions.
• Perform administration duties, invoicing receipting and data entry and records management.
• Process work orders with landlords and provide basic printer/plotter support.
• Conduct scheduled checks of safety equipment and facilities.

Skills

Customer service

Telephone etiquette

Attention to detail

Communication

Tools

Word

Excel

Outlook

Job description

BGIS is seeking a Facility Services Coordinator in New York City, NY. The role involves serving as the first point of contact for clients, coordinating room bookings, and supporting the internal site management team with various facilities-related requests.

Responsibilities include greeting visitors, handling mail and deliveries, assisting with access cards, invoicing, data entry, and basic maintenance tasks. Strong customer service and MS Office skills are essential.