Senior Facilities Service Delivery Manager

Cushman & Wakefield; Illinois; On-site; USD 98,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement savings plans

Life insurance

Disability insurance

Paid time off

Job summary

Cushman & Wakefield is seeking a Manager, Service Delivery to oversee day-to-day operations across multiple facilities, ensuring services meet quality standards and client expectations.

You will lead staff, manage contracts and budgets, drive continuous improvement, and maintain compliance records. The role emphasizes strong leadership, financial acumen, and collaboration with clients, vendors, and internal teams.

Qualifications

• Bachelor's degree in facilities management, corporate real estate, project management, or business administration required.
• Minimum 5–7 years of commercial high-rise, campus environment, and/or property portfolio management experience required.
• Experience with leasing, construction, engineering and all facets of property operation preferred.
• CMMS/Work Order Management experience preferred.
• CFM or IFMA/BOMA certifications recommended; other related training preferred.
• Ability to read and understand construction specifications and blueprints; strong MS Office skills.

Responsibilities

• Oversee day-to-day facility operations across assigned properties in line with Cushman & Wakefield standards.
• Manage contracts, review budgets, and monitor invoices against pricing.
• Supervise maintenance programs for interior and exterior conditions.
• Respond to tenant needs and monitor SLA-aligned contract programs.
• Maintain site documentation and compliance records; ensure timely reports.
• Lead budgeting, forecasting, and annual planning; support capital projects.
• Hire, train and manage facility personnel; ensure safety and performance.
• Ensure insurance compliance and coordinate vendor claims as required.

Skills

Communication Proficiency

Technical Proficiency

Problem Solving/Analysis

Leadership

Teamwork Orientation

Relationship Management

Financial Management

Education

Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration

Tools

CMMS/Work Order Management

Financial Systems (Yardi)

Building Management Systems

Microsoft Office Suite

Job description

Cushman & Wakefield is seeking a Manager, Service Delivery to oversee day-to-day operations across multiple facilities, ensuring services meet quality standards and client expectations.

You will lead staff, manage contracts and budgets, drive continuous improvement, and maintain compliance records. The role emphasizes strong leadership, financial acumen, and collaboration with clients, vendors, and internal teams.