Facilities Coordinator & Service Dispatch Specialist

Energy Jobline ZR; Whittier (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

SunWest Facility Services is seeking a Facilities Coordinator / Customer Service Representative to be the primary contact between clients, vendors, technicians, and internal teams. You will coordinate service requests, communicate status, and support daily operations in a fast-paced environment.

Ideal candidates are organized, proactive, and capable of managing multiple responsibilities while maintaining accurate records and delivering exceptional customer service across projects nationwide.

Qualifications

• Experience in customer service, administrative support, dispatching, facilities management, project coordination, or related fields
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office, Google Workspace, and general computer systems
• Strong problem-solving and critical-thinking skills
• Professional demeanor and positive attitude
• Ability to work independently and as part of a team
• Willingness to learn new systems, processes, and responsibilities

Responsibilities

• Receive, process, and coordinate customer service requests
• Communicate with clients regarding service status, scheduling, and project updates
• Dispatch and coordinate technicians, subcontractors, and vendors
• Create, update, and maintain work orders within company systems
• Monitor service completion timelines and ensure customer expectations are met
• Troubleshoot customer concerns and assist with issue resolution
• Maintain accurate customer, vendor, and project records
• Prepare and organize proposals, estimates, service reports, and supporting documentation
• Coordinate procurement of materials and services as needed
• Assist with project tracking, scheduling, and administrative support functions
• Maintain professional communication with customers, vendors, and team members
• Support ownership and management with various operational and administrative tasks
• Contribute to process improvements and operational efficiencies

Skills

Customer service

Administrative support

Dispatching

Facilities management

Project coordination

Communication skills

Organization

Time management

Microsoft Office

Google Workspace

Problem solving

Critical thinking

Teamwork

Willingness to learn

Tools

ServiceChannel

Corrigo

Ecotrak

Job description

SunWest Facility Services is seeking a Facilities Coordinator / Customer Service Representative to be the primary contact between clients, vendors, technicians, and internal teams. You will coordinate service requests, communicate status, and support daily operations in a fast-paced environment.

Ideal candidates are organized, proactive, and capable of managing multiple responsibilities while maintaining accurate records and delivering exceptional customer service across projects nationwide.