Facilities Ops & Data Insights Analyst

QTS Realty Trust; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

QTS Realty Trust in Phoenix, AZ, seeks a FacOps Analyst I to monitor processes, analyze data, and drive improvements across facilities operations. You will work with engineering, operations, and vendors to improve system reliability and support uptime programs.

This role requires a BS degree and 3+ years in project management or related fields, with experience in RCA, data analysis, and familiarity with ServiceNow, Salesforce, or similar tools.

Qualifications

• BS degree or equivalent professional experience.
• 3+ years of project management or related professional experience.
• Familiarity with Root Cause Analysis and/or Problem Management processes.
• Experience in data analysis, including use of Excel pivot tables, formulas, and charting.
• Proficiency with Microsoft Office Suite.
• Experience with, or willingness to learn, business applications and databases such as ServiceNow, ScienceLogic, and Salesforce, etc.

Responsibilities

• Review and analyze company policies and operational processes
• Aggregate and track recommended changes to written policies and procedures
• Visualize data using charts, graphs, and reports to summarize findings for management
• Analyze datasets and information to identify operational improvement opportunities
• Act as steward for RCA process; track and report on program health, corrective action status, and lessons learned
• Track and report status of portfolio Uptime Assessment actions
• Assist in the development, implementation, and tracking of departmental performance metrics
• Develop and implement operational templates and communication strategies
• Collaborate across multiple teams to improve operational efficiency and quality
• Build and maintain working relationships with any 3rd party providers, partners and vendors supporting operational processes

Skills

Project management

Data analysis

Excel pivot tables

RCA / Problem Management

Communication

Education

Bachelor's degree

Tools

ServiceNow

Salesforce

ScienceLogic

Job description

QTS Realty Trust in Phoenix, AZ, seeks a FacOps Analyst I to monitor processes, analyze data, and drive improvements across facilities operations. You will work with engineering, operations, and vendors to improve system reliability and support uptime programs.

This role requires a BS degree and 3+ years in project management or related fields, with experience in RCA, data analysis, and familiarity with ServiceNow, Salesforce, or similar tools.