Facilities Incident & Monitoring Engineer I

QTS Realty Trust; Ashburn (VA); On-site; USD 78,000 - 119,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays

Paid time off

Volunteer days

Tuition assistance

Parental leave

Military leave

Job summary

QTS Realty Trust is seeking a Facilities Support Engineer I for the Operations Service Center. This role handles major incidents, monitors EMPS/BMS alarms, and provides remote troubleshooting within a 7x24 center.

You’ll manage change control, documentation, and escalation per SLAs, while maintaining data integrity in CMDB and ServiceNow/Nuvolo workflows. The position requires on‑site work in a data center environment with shift flexibility, including weekends and holidays.

Qualifications

• Two or more years of experience in a data center or other critical environment.
• One or more years of experience with CMMS, ticketing, and monitoring platforms such as ScienceLogic, ServiceNow, or similar.
• One or more years of experience with monitoring systems such as BMS and EPMS.

Responsibilities

• Coordinate a Major Incident bridge and create an incident review report (IRR).
• Respond to facility alarms and take action or escalate per policy.
• Provide remote troubleshooting support and track tickets until closure.
• Identify patterns causing alarms and propose value‑added improvements.

Skills

Analytical thinking

Decision making under pressure

Verbal communication

Teamwork

Education

AAS or BS in Mechanical or Electrical Engineering

Tools

ScienceLogic

ServiceNow

Nuvolo

CMDB

Microsoft Office

Job description

QTS Realty Trust is seeking a Facilities Support Engineer I for the Operations Service Center. This role handles major incidents, monitors EMPS/BMS alarms, and provides remote troubleshooting within a 7x24 center.

You’ll manage change control, documentation, and escalation per SLAs, while maintaining data integrity in CMDB and ServiceNow/Nuvolo workflows. The position requires on‑site work in a data center environment with shift flexibility, including weekends and holidays.