Senior Operations Analytics & Implementation Lead

LE043 Quality Technology Services, LLC; Duluth (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

401(k)

HSA

Paid holidays

Paid time off

Volunteer days

Tuition assistance

Parental leave

Wellness program

Job summary

QTS Realty Trust in Duluth, GA is seeking an Operations Analyst III - Lead to partner with Technology Operations leadership to shape strategy, analyze data, and drive improvements across Customer Service Management and Infrastructure Operations.

You will build dashboards, perform advanced analytics, work with tools like ServiceNow, ScienceLogic and Salesforce, and influence decisions with clear insights and stakeholder engagement. MBA or equivalent and 7+ years IT experience preferred.

Qualifications

• MBA or equivalent advanced degree or professional experience.
• Seven or more years of IT or related professional experience.
• Experience with data analysis, including Excel pivot tables, charting, formulas.
• Experience with ServiceNow, ScienceLogic, or Salesforce.
• Proficient with Microsoft Office suite.
• Strong forecasting and procurement understanding (requisition, invoicing, budget).
• Ability to create dashboards or reports using data analytics methods.

Responsibilities

• Conduct comprehensive reviews of operational processes to identify inefficiencies.
• Develop real-time dashboards for requisitions, budgeting, and service management.
• Identify deviations from control points and recommend corrective actions.
• Collaborate with 3rd party providers to ensure SLAs and integration.
• Analyze datasets to uncover insights for strategic decisions.
• Produce reports and data visualizations for management.

Skills

Data analysis

Excel pivot tables

SQL

Tableau

Stakeholder engagement

Project management

Forecasting

Education

MBA or equivalent

Tools

ServiceNow

ScienceLogic

Salesforce

ERP systems

Excel

Power BI

Job description

QTS Realty Trust in Duluth, GA is seeking an Operations Analyst III - Lead to partner with Technology Operations leadership to shape strategy, analyze data, and drive improvements across Customer Service Management and Infrastructure Operations.

You will build dashboards, perform advanced analytics, work with tools like ServiceNow, ScienceLogic and Salesforce, and influence decisions with clear insights and stakeholder engagement. MBA or equivalent and 7+ years IT experience preferred.