Facilities Coordinator II, Exterior Services

PHFM | Facilities Maintenance - Interior & Exterior Services; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan with company match

Paid Time Off and Holidays

Wellness activities and onsite gym

Ongoing professional development

Job summary

PHFM | Facilities Maintenance - Interior & Exterior Services is searching for a Facilities Coordinator II in Columbus, Ohio. The ideal candidate will manage work orders, handle customer inquiries, and maintain vendor relations while ensuring exceptional service. Applicants should have three or more years of relevant experience, preferably in facilities maintenance or construction, and be proficient in Microsoft Office with strong Excel skills. Benefits include comprehensive health coverage and a supportive work environment.

Qualifications

• Three plus years related experience and/or training required.
• Previous experience in Facilities Maintenance/Construction is a plus.
• Must be able to pass a background check and drug screen.

Responsibilities

• Manage a high volume of incoming work orders.
• Address customer inquiries and offer solutions.
• Schedule and dispatch vendor partners for work orders.
• Input necessary data into the computer system for tracking.

Skills

Customer Support

Vendor Relations

Task Prioritization

Multitasking

Software Proficiency

Positive Attitude

Education

Three plus years related experience

Training or equivalent education

Tools

Microsoft Office

Excel

Job description

Facilities Coordinator II - Join our team to deliver exceptional customer service and maintain facility operations.

Benefits

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Wellness activities and an onsite gym
• Ongoing professional development and continuing professional education.

Responsibilities

• Manage Work Orders: Handle a high volume of incoming work orders promptly and efficiently.
• Customer Support: Address customer inquiries about services, offering appropriate solutions to resolve issues.
• Vendor Relations: Cold call potential vendor partners to establish new partnerships.
• Dispatch Coordination: Schedule and dispatch vendor partners for work orders, ensuring timely arrivals.
• Email Management: Efficiently manage high-volume email communications.
• Multi-channel Communication: Effectively handle multiple communication channels simultaneously.
• Issue Analysis: Analyze customer inquiries to determine effective resolution strategies.
• Responsive Communication: Answer phone calls and emails promptly to provide excellent customer service.
• Data Management: Input necessary data into the computer system to track and follow up on customer requests.
• Team Contribution: Support team efforts by achieving goals set by the Manager.
• Task Prioritization: Prioritize tasks with overlapping timelines efficiently.
• Independent Problem Solving: Work independently and self-solve issues as they arise.
• Accurate Documentation: Maintain accurate data and documentation of service requests.
• Multitasking: Manage multiple tasks in a fast-paced environment.
• Positive Attitude: Maintain a positive attitude and pleasant phone demeanor.
• Composure: Stay calm and composed in a dynamic and demanding environment.
• Team Collaboration: Be a supportive team player, ready to assist teammates as needed.
• Software Proficiency: Proficient in Microsoft Office, with intermediate or higher skills in Excel.

Requirements

• Three plus years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in Facilities Maintenance/Construction a plus.
• Must be able to pass a background check and drug screen.