Facilities Operations & Vendor Relations Lead

Hope Services; San Jose (CA); On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement

Life Insurance

Tuition Reimbursement

Scholarship Program

Paid Vacation & Sick Time

Job summary

Hope Services in Silicon Valley seeks an Operations Support Coordinator – Facilities to serve as the primary liaison with outsourced facilities management. You will coordinate day-to-day facilities activities, manage the Noda-Fi work order system, maintain all records, monitor vendor performance, and ensure service levels across locations.

The role focuses on coordination, documentation, contract administration, compliance, reporting, and ensuring outsourced services are delivered effectively.

Qualifications

• Minimum five years of experience in facilities coordination, property administration, project coordination, vendor management or office administration.
• Associates or Bachelor's degree in Business Administration, Facilities Management, Public Administration or related field preferred.
• Experience with CMMS or similar systems.
• Strong MS Office skills (Excel, Word, Outlook).
• Ability to manage records and regulatory documentation.

Responsibilities

• Serve as the primary liaison between Hope Services and the outsourced facilities management provider.
• Manage Noda-Fi Facilities Management System and monitor work orders.
• Maintain facility records and audit-ready documentation.
• Track contract expirations and renewals; assist CFO with contracts.
• Coordinate vendor onboarding and performance reports; ensure SLAs.
• Coordinate engineering and preventive maintenance schedules and records at multiple sites.
• Ensure compliance with Fire & Life Safety, ADA, OSHA and building codes.
• Support capital projects with contractor communication and project files.
• Provide timely customer service and communicate project status to program managers.

Skills

Vendor management

Documentation

Contract administration

Communication

Time management

Education

Associate's or Bachelor's degree in Business Administration, Facilities Management, Public Administration or related field preferred

Tools

CMMS

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Hope Services in Silicon Valley seeks an Operations Support Coordinator – Facilities to serve as the primary liaison with outsourced facilities management. You will coordinate day-to-day facilities activities, manage the Noda-Fi work order system, maintain all records, monitor vendor performance, and ensure service levels across locations.

The role focuses on coordination, documentation, contract administration, compliance, reporting, and ensuring outsourced services are delivered effectively.